●Handled high volume inbound calls that involved escalating claims for both fraudulent and non-fraudulent activity on a customer’s account.● Solved problems and resolved issues with customers in a metrics-driven environment.● Navigated multiple technologies and systems while staying engaged with customers on the phone.● Listened actively to record accurate and detailed notes regarding a customer’s concerns.● Demonstrated personal excellence including punctuality, integrity, and accountability during calls and team meetings.● Made appropriate decisions using good judgment on behalf of customers quickly and effectively.● Analytical and critical thinking, exercising independent judgment.● Worked independently in a work from home environment.

● Met and exceeded all sales goals in a commission-based environment as a plan to help grow the business.● Built lasting relationships with customers to create a seamless shopping experience.● Met all customer service needs accurately, professionally and with a commitment to customer satisfaction through effective communication● Provided honest and confident feedback to customers about style and fit.● Utilized social media and digital tools to establish and maintain a virtual connection with a customer on their terms.● Contacted customers via phone and text to connect on new inventory and follow ups.