• Lead IT/AV Support for the Salesforce Innovation Center (SIC) at Salesforce HQ, supporting Salesforce's executive customer meetings• First point of contact and support for all technical related issues within the SIC Executive space• Providing in depth technical walkthroughs of all SIC Executive Conference Rooms for Account Executives, Salesforce customers, and Salesforce partners• Troubleshooting and maintenance of all SIC Conference Rooms, AV Hardware Rack Rooms, and software including (Crestron, QSC, Analog Way, Cisco, Vaddio AV bridge, Chromebox, Mac Mini, Fourwinds, Backup Redundancy Systems, Conference table cubbies and adapters, iPads, Demo devices, Planar Displays, SNA LED Walls)• Lead support for all SIC virtual customer meetings on Google Meet, Zoom, and Webex. Providing tech support for all Salesforce approved video conferencing systems, and back-end admin surveillance

• Designated IT/AV Support for the Salesforce Innovation Center (SIC) at Salesforce HQ• First point of contact and support for all technical related issues within the SIC Executive space• Providing in depth technical walkthroughs of all SIC Executive Conference Rooms for Account Executives, Salesforce customers, and Salesforce partners• Troubleshooting and maintenance of all SIC Conference Rooms, AV Hardware Rack Rooms, and software including (Crestron, QSC, Analog Way, Cisco, Vaddio AV bridge, Chromebox, Mac Mini, Fourwinds, Backup Redundancy Systems, Conference table cubbies and adapters, iPads, Demo devices, Planar Displays, SNA LED Walls)• Assisted with the launch and technical writing of Techforce’s first Trailhead badge “Video Conferencing Basics”• Managed the technical writing and launch of Techforce’s second Trailhead badge “Get Started with Techforce”, which achieved over 4,000 user completions• Lead support for all SIC virtual customer meetings on Google Meet, Zoom, and Webex. Providing tech support for all Salesforce approved video conferencing systems, and back-end admin surveillance• Launched and managd Techforce's first ever Trailhead Trail that consists of 3 badges, and a completion rate from over 7,000 users

• Achieved a CSAT (Customer Satisfaction) Score of 4.990/5• Completed an overall Closed Case Count of 4,000+ cases• Providing support for corporate owned laptops and desktops (Apple, Dell, HP, Pixel Books, ChromeBooks), and mobile devices (iOS / Android)• Hardware provisioning, imaging, and software installation for laptops and desktops• Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution• Providing techbar and desktop support for all 3 Salesforce HQ Buildings (Salesforce West, Salesforce East, Salesforce Tower), which includes 100+ floors and 10,000+ end users• User and administration of operating systems including Mac OS High, Windows, and Linux Ubuntu• Networking support and troubleshooting of a corporate user and remote user environment with LAN, WAN, and VPN implementations globally• Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office, Google Workspace, and Salesforce CRM)• Member of the Day 1 New Hire team, whose objective is to present the onboarding presentation to 50+ new hires and guide them through setting up their new Salesforce laptops and mobile devices• Consistently following up with all cases that I take ownership of and close, to ensure that each user is no longer experiencing technical issues and that customer expectations are met with high level customer service• Collaborated with IT M&A (Mergers & Acquisitions) with collecting all Mulesoft laptops (MacBook & PC) and data wiping 400+ laptops utilizing Blancco Drive Eraser

• Operated all machinery such as Fillers, Pasteurizers, and Milk Tankers daily • Obtained a Pasteurization License which allowed me to pasteurize raw milk independently• Obtained my second license as a Milk and Sampler Tester which allowed me to collect and test raw milk samples• Worked in a laboratory to check milk samples for temperature, fat percentage, total solids, and solids nonfat (S.N.F.)• Worked with Pasteurization Charts, and Clean in Place (C.I.P.) Charts• Assisted in troubleshooting technical and mechanical issues on all production machinery