Anthony John Email & Phone Number

Saint Cloud, Fl, Us

Saint Cloud, Fl, Us

Southfield, Michigan, Us

3rd shift Incident Management for newly merged Flafstar Bank and New York Community Bank

Milwaukee, Wi, Us

Contract position with TIAA

Chandler, Arizona, Us

Denver, Co, Us

Dallas, Texas, Us

Union, Nj, Us

Using ITIL best practices to handle incident, change, request and problem management.Hands-on experience with Windows and Linux environmentsEnhancing IT infrastructure and process using Agile project management.Working knowledge of office automation products and computer peripherals.Knowledge of network security practices and anti-virus programs.Ability to perform remote troubleshooting and provide clear instructionsExcellent problem-solving and multitasking skillsBusiness-oriented attitudeCreate and maintain accurate documentationMaintain Data Center in a 24 hour 365 day a year operation minimizing downtime.

Managed day to day operationsMain decision maker in hiring process for all areas of businessHandled all onboarding and offboardingResponsibilities included for maintenance and planning of various customer systems and monitoring up times. Creating detailed plans to combat disruptive events of any kind: IT system crashes, natural disasters and power failures. Used cold calling to generate leadsMade sales calls• Install and test and configure networking equipment. Including Cisco, Fortigate , Juniper Networks, Alcatel Lucent, Avaya, Nortel, Ubiquiti, Netgear and Linksys networking hardware. • Install test and repair network infrastructure. Knowledgeable in cabling standards, and best practices. • Install test and trouble shoot all types of computer hardware and software.• Responsible for maintenance and planning of various customer systems and monitoring up times. Creating detailed plans to combat disruptive events of any kind: IT system crashes, natural disasters and power failures.• Research hardware/software solutions for more efficient troubleshooting and the betterment of system frameworks.• Provided support for a myriad of companies on a contract basis and several companies where we operated as their in house IT• Train and supervise all Field Engineers..

Morristown, Nj, Us

• Maintenance of Verizon's customized OutStart computer based learning management system (LMS); Testing of system and supporting programs.• Use Cognos reporting tool to generate reports for various affiliates. Wrote scripts in Cognos.• Provide user technical support .• Perform editing coursework and providing technical support on OutStart Learning management control system (LCMS).• Prepare and present training modules depending on business needs. Managed to keep up-to-date on curriculum developments and trends

Union, Nj, Us

Maintained a worldwide customized validated variant of SumTotal's computer based learning management system with over half a million users; Testing of system and supporting programs; Use Cognos reporting tool to generate reports for various affiliates. Write scripts for System testing and UAT for upgrade projects, design test cases.

Consistently exceeded weekly and quarterly sales quotas, generate fiscal and government reports, solved customer issues, performed basic accounting activitiesS.O.L.D

Wrote code for CICS using COBOL language; Assisted professor during class lectures; Tutored students individually and in groups, and debugged students' codes

Bachelors, Marketing

A.A.S., Computer Information Systems

Education record