Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. Our aim is to keep things simple and clear so I would love to know your feedback on your on-boarding experience with Cyara and if there are any improvements we can make to welcome our next new starter. I would love to know about it.

Talkdesk named a Leader in the Gartner® Magic Quadrant™ for CCaaS for the 4th consecutive year.

Narvar is an eCommerce platform designed from the ground up to drive long-term customer loyalty. Pre-purchase delivery prediction, branded package tracking, seamless returns and exchanges, in-store experiences, and beyond• Single point of contact for the growth and retention of enterprise accounts worth $12.5M ARR• Strong ability to communicate the value of SaaS products through initial platform onboardings, ongoing consultative reviews, troubleshooting, and training, resulting in exceeding quarterly churn goals of 12% or less• Developed and deployed the internal CSM team's template for our customer account plans, resulting in a single source of truth for the account's most critical data in SFDC• Continuously uncover opportunities to prescribe clients solutions and implement on the fly platform changes to increase ROI

MobiChord is a revolutionary, subscription-based software provider of Technology Expense Management solutions on the ServiceNow Platform.• Deliver Pre-Sales presentations around MobiChord on ServiceNow deployment methodology• Work with Sales to produce Statements of Work (SOW’s) based on customer requirements• Plan and deliver project kick-off meetings• Engagement management of multiple enterprise projects• Single point of contact/escalation point for key accounts • Work with strategic partners to enable them to deliver solutions• Sync with our EMEA development offices and help manage teammates against key deliverables• Identify and execute up-sell opportunities

Propertybase is an award-winning customizable CRM and marketing automation that becomes the building block of any brokerage or team.•Stood-up team to profitability by hiring, training, and developing a new group of Customer Success Managers and Salesforce Administrators•Developed a proactive customer outreach program delivering an increased retention rate +12% •Set up new customer lifecycle program and managed it to increase renewal rates 15%+ YoY•Increased adoption rates by setting up global webinar training programs •Generated quicker client response times via Zendesk integration•Owned key accounts and strategic channel accounts increasing revenue and partnership visibility

Complete XRM is based in the heart of Silicon Slopes, Utah, and develops a suite of software products that combine technology based on the most popular task and time-management methodologies.•Owned a $1.5M book of enterprise business accounts growing them by 20% YoY•Automated and streamlined internal processes by utilizing CRM best practices•Managed the team of sales executives and customer support reps• Stood up the compensation plan for renewal efforts YoY•Executed inbound programs to ensure service levels and financial objectives were exceeded resulting in a 200% faster response time