Anthony Johnson Email & Phone Number

Atlanta, Georgia

Led team by maintaining SLA metrics above 95% with CSAT ratings consistently above 4 out of 5 while spearheading efforts to include but not limited to MacBook administration subject matter expert, AirWatch subject matter expert, G suite and AD administration, C suite support, and numerous rollouts.Individually managed the MacBook program for the entire subsidiary, an international effort with roughly 400+ users spanning every identifiable region. Served as subject matter expert troubleshooting advanced issues, client base is majority software and mobile iOS developers.Devised a plan of action to maintain OS currency with inventory readiness considerations annually after MacOS rollouts have been approved for implementation by security teams while defining and adhering to best lifecycle practices ensuring premium high performing devices are deployed in a timely fashion.Created MacOS knowledge base repository enabling efficient troubleshooting for commonplace issues across the organization which reduced geographical constraints and led to increased SLA metrics across the team.Rolled out initial VZC endpoints across organization by drafting documentation guiding the client base through the transition with best practices outlining the process for data transfers and initial loginsProvisioned MacOS and Linux based servers enabling a clean sandbox environment for developers to test and enhance functionality for multiple applications prior to rollout. Delivered 100% availability remote SSH access.Managed kbs serving as a detailed outline for processes such as onboarding new hires and internal transfers between the broader VZ and VZC organizations - ensured accuracy and currency as this is referenced by peers globally.Created script applying permissions to ipsilon server users within legal and finance departments enabling enhanced and seamless collaboration as well as data continuity.Performed administrative functions within environments such as AD, Okta, and G suite.

Oklahoma City, Oklahoma

Business unit within Love’s Travel Stops geared towards minimizing downtime and negative implications technical matters may have on the bottom line while improving EBITDA through enhancements and implementations.Streamlined corporate support processes while improving collaborative efforts between corporate support engineers and store support engineers. First engineer to successfully transfer between organizations.Relevant Skills: Microsoft Server Administration, MS Office Suite, SCCM, Active Directory, VPN, iOS hardware and software troubleshooting, Munki Server AdministrationDeveloped printer maintenance process which includes creating a laminated placard displaying incident information and estimated timeline for repair reducing duplicate end user submissions.Provisioned user/role specific hardware and software after analysis and consultation

Oklahoma City, Oklahoma

Business unit within Love’s Travel Stops providing operational technical supportTroubleshot and resolved advanced technical issues ranging from fuel systems to customer facing POS as well as back of house managerial functions such as payroll for 650 sites including tire shops and restaurants.Resolved priority issues such as various outages within the operational scope - Network, power, fuel outages to name a few.Effectively communicate technical matters via email/phone with third-party vendors to facilitate the troubleshooting and replacement of an inoperative device.

Oklahoma City, Oklahoma

Business unit within Love’s Travel Stops providing operational technical supportQuickly became the top performing engineer leading the team with the highest resolution percentage and calls.Efficiently fielded incoming technical support requests to the Store Support Center via telephone and e-mail to ensure courteous, timely, and effective resolutions for users.Thoroughly documented all pertinent end user identification information, including name, store, contact information and nature of problem or issue, as well as resolution information.

Tinker Afb, Oklahoma

Airborne Missions Systems Specialist enabling aerospace command and controlProvided seamless communications between both aerial and ground command stations synergizing and maximizing utilization of all platforms within minimal link downtime.Initiate, maintain, and operate all in-flight communications equipment including GPS and radio.Perform diagnostics, troubleshoot, and repair Link-16; crewmember is data-link subject matter expert. Initialize, operate, and test cryptologic, anti-jam, satellite communications, and network equipment.Plan, organize, and coordinate mission activities and materials tailored to desired objectives.Evaluate compliance with technical manuals, regulations, and organizational standards.Recommend techniques and procedures to enhance maintenance via verbal and written methods.