Anthony Karl Sabuga Email & Phone Number

Moncton, New Brunswick, Canada

Moncton, New Brunswick, Canada

Provide 2nd tier technical support. (Advanced support escalated from Level 1)Communicating with employees through a series of actions, either face to face or over the telephone, to help set up systems or resolve computer or application issues.Troubleshooting system and network problems and diagnosing and solving hardware or software faults.Replacing or upgrading computer parts as required.Providing user support, procedural documentation and relevant reports.Following diagrams and written instructions to repair a fault or set up a system.Supporting the roll-out of new applications and updates.Setting up new users’ accounts and profiles and dealing with password issues (Microsoft AD & Microsoft O365 platform.Prioritizing and managing many open cases at one time; and Researching, testing and evaluating new technology or business processes.

Moncton, New Brunswick, Canada

Intake of telephone calls, email and portal requests for IT related incidents, problem, service requests and changes; entering them into the Service Desk system, assigning priority, triaging and resolving or escalating to a Tier 2 resource or their manager;Providing support to end users on a variety of IT related issues by researching, identifying and resolving technical problems;Tracking and monitoring end user IT related issues to insure timely resolution; following up and communicating frequently;Installing, maintaining, managing, servicing, troubleshooting and resolving hardware, software, network, operating systems, desktop PCs, printers and laptops issues;Playing a role in the management of Office 365, Active Directory, Anti-Malware and other IT tools, as assigned;Playing a role in asset management – ordering, inventorying, and tracking both for hardware and software; andParticipating in team projects as assigned.

Moncton, New Brunswick, Canada

Performed full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance while managing territory, inventory, and customer relationships, maintained a high level of customer satisfaction.

Moncton, New Brunswick

Performed equipment set up, prepared equipment for delivery to customers in a timely manner, and refurbished equipment received for resale.

Moncton, New Brunswick

Provided world-class service by connecting to customers, analyzed their needs, and offered customized solutions.

Cebu, Philippines

Supervised a team that provided technical service-related support for Lexmark International Inc. Tracked the work of the company’s non-voice transaction (chat and email) team and ensured that all jobs were completed on time, within budget, and to customer specifications.

Cebu, Philippines

Acted as escalation path for Lexmark Call Centre’s worldwide support. Also provided support and addressed customer issues/concerns in a timely fashion to ensure customer satisfaction.

Cebu, Philippines

Provided technical support, advised, and assisted consumers and businesses with technical hardware, and software system problems.

Cebu, Philippines

Acted as escalation point in the absence of a team manager and provided resolutions to complex problems for LAN/WAN Networking, IP Phones, VoIP adapter, and installation/recovery of Windows OS.