Anthony Sparks Email & Phone Number

Eugene, Oregon, United States

• 100% 5-star ratings for customer satisfaction with over 50 surveys in six months.• Consistently in top 3 in regional sales district for perk attachment.• Developed repeat customers that specifically asked to work with me (for both sales and service related issues) due to previous personalized and professional service.• Worked with small businesses and created ongoing relationships, keeping in touch, using insights from previous interactions to advise them on things that may benefit their business.• Collaborated with other teams to provide prompt solutions for customers when in-store systems were not able to provide the solution.• Proactively kept informed of all new service plans, sales promotions, and the latest technology available to our customers.• Set up customer facing displays in the showroom, including configuring devices for security and demo mode.• Handled incoming inventory, ensuring that items were cataloged and secured.• Led group standup meetings, helping instruct peers on successful strategies and leading role play training sessions.

Eugene, Oregon, United States

• Piloted role for six months prior to creation of the team. New team was created to manage escalated cases of high value large parcel orders. During pilot and after, made several notable contributions: created training materials (written and video), helped create team processes and workflow (utilizing Slack forms that fed into business data systems), and tested new inbound call queue configurations for proper routing. Received an award (“We are always improving”) for these contributions and more.• Created training video content. Installed Open Broadcaster Software (OBS), configured it, created layouts, gathered relevant materials, wrote training scripts, recorded videos while adding voice narration.• Performed customer de-escalation at a higher level of authority and empowerment than prior role on Large Parcel Team.• Went above and beyond to ensure a better customer experience. Used influence between departments (other teams and warehouse staff and 3rd party delivery partners) and with suppliers and vendors to champion customer needs. • Demonstrated accountability and owned situations. Acted as point of contact when appropriate, giving customers my contact information and proactively contacting them with updates that were faster than expected timeframes.

Springfield, Oregon, United States

• Handled multiple inbound calls per hour from customers and internal associates regarding orders and shipments of large items (e.g. furniture, appliances, etc.).• Focused heavily on customer de-escalation while adhering to department guidelines and logistical constraints.• Interacted with other departments on a daily basis to help resolve customer issues. Shared knowledge and trained others whenever possible.• Used multiple CRM and ticket systems to research, address, resolve, or escalate customer needs.• Advocated suggestions for process improvement by gathering data and presenting personally to key leaders. Multiple suggestions were adopted into the management team's action plan.• Performed at high level against metrics (e.g. average handle time, wrap time, quality, etc.). • Consistently within or above the "Gold" tier of metrics.

Eugene, Oregon, United States

• Handled customer purchases, answered phones, assisted customers with Nordstrom online stores and placing orders• Received payments from customers in person and over the phone• Signed people up for rewards programs and credit accounts• Assisted fellow associates in handling complicated transactions• Trained new employees on cash registers, merchandise handling, customer accounts, exchanges and returns, and more• Received new product into inventory and prepared for sales floor• Recognized as being fast, efficient, and friendly with customers• Developed new system for transferring items from online stores into local store inventory• Led a fundraiser initiative for Big Brothers Big Sisters of America