Chief Executive Officer
Oversaw 180 employees, including supervisors and district and store managers. Purchased a store in 2003 after working as a manager for three years and grew franchise to a total of 14 stores. Sold business to a larger operator in 2021.Business growth and management• Purchased one store and expanded the business to 13 more stores across Tennessee and Kentucky, spurring revenue growth of $9M per year• Grew revenue from $4K to $25K per week in three years by driving local marketing and advertising and quality assurance, ensuring product consistency, and providing regular employee training• Controlled business taxes, employee payroll, hiring paperwork, health benefits, and corporate reports until expanded to four stores, then hired an office manager to take over officially • Negotiated contracts with food distributors, locking in prices on main course items for 12 to 24 months by forecasting price fluctuations and providing suppliers with accurate predictions• Attended monthly board meetings with the corporate office to represent franchisees, discussing limited time promotions, product development, testing, marketing, and business practices and operations Human resources and employee development• Hired for 300 jobs spanning entire career; identified and trained employees with leadership skills; fostered a positive company culture, retaining many employees for over 10+ years • Charged with providing employee training and development for corporate franchise locations each year across the entire Knoxville region • Exceeded 2019 sales by 14% while instituting COVID-19 restrictions with limited interruptions during the switch over to curbside pickup and drive-thru only as a result of staff retention and positive employee engagement • Attracted top talent by designing performance reward programs and competitive employee benefits and compensation packages; secured excellent insurance coverage at cost-effective prices