Anthony Le Email & Phone Number

Denver, Co, Us

United States

• Participate in leading the effort to develop a world-class customer support team for our Webroot customers• Hire, coach, motivate, and develop strong team players • Monitor and maintain high employee retention and morale• Serve as a point of contact to communicate and educate internal employees across thecustomer support team on Webroot’s vision, strategy and products• Define, manage and lead customer service metrics• Improve and maintain high customer happiness and lifelong relationship, throughcustomer loyalty and promoter indexes• Manage customer escalations and address complex customer situations• Monitor customer support calls for quality assurance to guarantee high customersatisfaction and employees’ performance• Train new hire and existing employees on new product releases, support tools• Show demonstrated history of self-management, working proactively, taking initiative,exercising discretion and sound judgment, and working collaboratively as a member of theglobal support team

Engaging with all customers with a positive and confident attitude.Provide agent-assisted service using phone, chat and/or email methods.Use available tools to look up, investigate, and research customer issues.Use technical knowledge and probing skills to identify the symptoms and root causes of the customer’s situation.Appropriately apply education and troubleshooting instructions.Accurately document all interactions into appropriate support systems and tools.Use good judgment to take actions that meet and exceed customer expectations while adhering to Webroot procedures and policies.Be alert to pain points that impact customer satisfaction or agent effectiveness, including internal tools, systems, or process limitations, and be willing to share these with leadership members.

Denver Colorado

Mentor Best Buy associates around Lenovo products to ensure knowledgeable staffAssist with training retail associates and multiple locations on brand productsAssist with sales within multiple stores on brand productsTravel to stores to host training events on new products soon to be release or already releasedReport competitive data to regional managerEnsure monthly sales goals are met through reporting, sales, and trainingEnsure merchandise of product was set correctly during store visits.Assist customers with their needs and issues with computers

Westminster, Co

Review Daily, Weekly, and Monthly business health reports to ensure effiencyCoach and grow associates to business standards and lead them to future goalsMentor other peers with growth opportunies and coached on behavioral trends within the districtSet expectations and goals to achieve sales goals and metric plansMentor the district Assistant Leaders to become future Store LeadersMake executive decisions regarding customer service to ensure guest satisfactionParticipate in high potential training for Store Leaders on track to become District ManagersHelp customers troubleshoot issues with malfunctioning gaming consoles and accessoriesPerform daily accuracy verification of database inventory against physical inventoryPerform till counts, bank deposits, and reset tills for next business dayProvided guidance and feedback to customers regarding games considering their goals and interests Ensure marketing material is regularly updated and relevant per corporate guidelinesPerform system functionality and reformatting in store.

Westminster Colorado

Established new group fitness class to address interests of clienteleDevise fitness programs to accommodate clients’ abilities and goalsAccountable for acquiring and maintaining clienteleAccountable for the quality of work out programs for clientele

Westminster Colorado

Expert ExpoEnsure quality and accuracy of food before being presented to customersResponsible for communication between serving staff and kitchen staffPrioritize food orders to ensure customer satisfactionExpert Server / BartenderHave a leadership role by developing and conducting training seminars and attending meetings with managementShow responsibility by opening and closing the restaurantCreate a knowledgeable staff by training new serversHave personal accountability by taking food and drink orders from guests and handling paymentReceived multiple awards for customer service, reliability, initiative, teamwork, and quality assurance.

Broomfield Colorado

Ensure customers were taken care of and received food as ordered. Multitask to run food, manage tables, ensure orders were entered correctly, and handle payments.

Some College, Game And Interactive Media Design, Japanese

High School