Siobhan Hunter Email & Phone Number

Tel Aviv District, Israel

Tel Aviv-Yafo, Tel Aviv, Israel

• As a member of the Knowledge Team, I worked in tandem with various teams across the organization, including Product, R&D, Engineering, Design, Sales, and Marketing. I have extensive experience writing for both hardware.
• Managed knowledge base, technical documentation, and knowledge intranet.
• Produced and maintained customer-facing manuals for software and hardware products.
• Led a team of technical writers, assigning tasks, and providing guidance and mentorship.
• Responsible for UX writing for interactive manuals and digital home app.
• Produced internal and external user guides, installation guides, work instructions, SOPs, release notes, quick start guides, and knowledge base articles.

Tel Aviv, Israel

• At Yomugo I was responsible for the following:
• Managed a team of content writers and coordinated with the marketing and operational teams regarding strategy.
• Created and edited original content circulating on company websites, Taboola, Facebook, Twitter, Yahoo, and Outbrain.
• Ensured that the content team met KPIs and that content and strategy were optimized.

Ra'anana

• At Coinmama I was responsible for the following:
• Reviewed and handled customer support tickets, account applications, and transaction requests.
• Created user guides that helped users negotiate our services without reaching out to customer support.
• Created technical guides to help staff in the support and compliance departments with their day-to-day tasks.
• Developed and maintained help center content, including FAQs, troubleshooting guides, and instructional articles.
• Managed the internal and external Knowledge bases.

Petach Tikva, Israel

• At Payoneer I was responsible for the following:
• Authored and maintained compliance documentation, ensuring adherence to regulatory requirements and industry standards.
• Managed a centralized knowledge base, organizing and updating articles to provide accurate and up- to-date information for customers and internal teams.
• Acted as a liaison between technical teams and non-technical stakeholders, translating complex technical concepts into clear and accessible documentation.

Petach Tikva, Israel

At Payoneer, I reviewed account applications in accordance with compliance regulations and excelled at identifying fraudulent activity and documents. My key responsibilities included the prevention of fraud, money laundering, while also gently walking customers through the approval process. I took great pleasure in maintaining customer satisfaction and.

Tel Aviv

• I qualified leads and connected with prospects using phone and email.
• Counseled and provided intermediate to expert level advice to buyers regarding their move.
• I answered support calls and emails and helped ensure customer satisfaction, resolving problems and addressing customer concerns and payment details.

Tel Aviv

• I produced engaging content for the website, social media accounts, and advertisements.
• I helped design campaigns for effective social media engagement

Johannesburg Area, South Africa

Cosmic Training provided in-house training material for companies in South Africa. I was responsible for building the companies brand and also its brand recognition. I designed and managed all advertising and social media marketing campaigns. I also helped identify new markets and establish a client base, working in close coordination with the sales team.

I aided the course professor and held weekly classes focusing on course materials and readings. I also prepared and marked tutorial assignments.

Bachelor Of Arts (Ba) With Honours, Economic Sociology

Activities and Societies: Wits Anarchist Reading Group Participated in Senior Tutor Development Training

Bachelor Of Arts (Ba), Psychology And Sociology

Activities and Societies: Wits Anarchist Reading Group Competed in the Ruth First Third Year Research Competition

Senior Certificate With Endorsement