Anthony May Email & Phone Number

Atlanta, Georgia, US

Atlanta, GA, US

• Manage end-to-end software implementation engagements and training for mid-size to enterprise-scale clients; average of 12 implementation projects at a time
• Develop project plans and act as Oversight primary point of contact in deliverable timeline estimation, status updates, scope management; ensure communication with client meets or exceeds expectations at each step
• Motivate and provide direction to internal stakeholders and third parties within a matrix environment
• Act as peer mentor and process improver by providing advice, guidance and best practice suggestions for both use and development of Oversight products; examples included collaborating on creation of project plan.
• “Rookie of the Year” award given January 2020 for quick learning, project takeover, ramp-up, and effective completion of projects in a punctuated amount of time
• Notable clients assigned include Delta, Netflix, Facebook, AstraZeneca, Bristol Myers Squibb, and Duracell

Atlanta, GA, US

• Coached Scrum Masters and Product Owners on Agile methodology to champion a cultural change and promote improvement in implementation and migration efficiency
• Assisted in the administration of Atlassian tools to reduce project backlog and create resources for team members to utilize in the software implementation process
• Performed testing and provided feedback and analysis of new utility cooperative accounting software

• Manage software implementation projects through from inception to production; completed first two projects within 60 days of employment
• Oversee up to 20 different client projects at a time using partnerships with eight critical financial institutions (Wells Fargo, AmEx, US Bank, 5/3 Bank, Silicon Valley Bank, EFS, Elan & JP Morgan Chase)
• Lead customer support, technical support and production rollout for projects; main point of contact for questions, issue log items, timelines, deliverables and long-term support handoff
• Conduct interim status checks with clients, financial institutions and Regal team to assess progress against plan; perform re-forecast of project variables for proactive client support
• Assisted with development of educational and training materials for internal employees and software end-users

US

• Provide second tier customer support and problem resolution for back-end software issues through phone communication and remote desktop connection
• Execute system tests on recommended resolutions to ensure 100% quality results and follow-through
• Proactively support customers by using knowledge of computer hardware, networking, and Microsoft Windows in order to facilitate long-term, efficiently functioning software
• Provide resolution research, technical writing, and quality assurance testing for newly discovered software issues.

Alpharetta, Georgia, US

• Developed and maintained the Microsoft Excel spreadsheets and QuickBooks company file used to track total assets, borrower balances, interest income and collections with the company’s unsecured loans program
• Developed and maintained the Microsoft Excel spreadsheet used to track employee advances given and repaid for licensing and education
• Assisted the Company Controller with month-end closing and account reconciliation
• Ensured accuracy for information entered into QuickBooks through thorough cross-checking procedures; reported discrepancies to Company Controller
• Selected to on-board and train new Accounting Assistant on company’s accounting procedures and billing practices.

• Imported vital accounting data into Microsoft Excel for bookkeeping and analysis
• Used accounting data to prepare necessary financial statements and reports
• Scheduled appointments with customers, vendors and medical professionals for product demonstration and delivery
• Assisted the company owner with inventory management using Microsoft Excel to ensure proper stock of the company’s best-selling items at all times

Louisville, KY, US

• Lead team of approximately 20 employees in daily restaurant activities.
• Maintained top store in the region throughout 2005-2006 at the Douglasville, GA location.
• Participated in complete overhaul of Milledgeville, GA location in 2008.
• Ensured accuracy of employee hours worked.
• Performed analysis of weekly and monthly inventory counts in order to minimize losses.
• Conducted personnel evaluations.

• Lead a team of twelve individuals contracted to recover missing inventory throughout the organization’s various office buildings and campuses
• Worked with permanent CDC staff in generating and analyzing daily missing inventory reports
• Advised on procedural improvements needed in order to improve inventory control within the organization
• Worked with team members and CDC staff to conduct scheduling of daily team operations
• Performed testing and provided feedback and analysis of new inventory tracking software

Bachelor Of Science (B.S.), Information Technology, Minor In Accounting

Education record