Latriece Parks
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Latriece Parks Email & Phone Number

Help Desk Support and Help Desk Specialist III at Intuit
Location: Fayetteville, North Carolina, United States 2 work roles 1 school
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Current company
Intuit
Role
Help Desk Support and Help Desk Specialist III
Location
Fayetteville, North Carolina, United States
Company size
17010 employees

Who is Latriece Parks? Overview

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Latriece Parks is listed as Help Desk Support and Help Desk Specialist III at Intuit, a with 17010 employees, based in Fayetteville, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Latriece Parks.

Latriece Parks previously worked as Help Desk Support / Help Desk Specialist III at Intuit. Latriece Parks holds Bachelor'S Degree, Computer Science from Colorado Technical University.

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Email format at Intuit

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Intuit

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Profile bio

About Latriece Parks

Recent Computer Science graduate with a concentration in Cybersecurity, currently working as a Help Desk Support Specialist. I bring over 15 years of leadership and technical experience, with a successful transition from aviation maintenance in the U.S. Air Force to IT support and cybersecurity. In my current role, I assist users by diagnosing and resolving technical issues while ensuring a seamless customer experience. My expertise extends to vulnerability assessments, cybersecurity compliance, and policy implementation.With certifications in Google Cybersecurity and CompTIA Security+, I am passionate about securing digital environments and applying problem-solving skills to mitigate risks. Additionally, I have hands-on experience in network and system administration, software engineering, and desktop support, making me a versatile team player. I am eager to continue growing in the cybersecurity field, leveraging my skills to enhance organizational security and operational efficiency.

Current workplace

Latriece Parks's current company

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Intuit
Intuit
Help Desk Support and Help Desk Specialist III
Atlanta, GA, US
Website
intuit.com
Employees
17010
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2 roles

Latriece Parks work experience

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Help Desk Support And Help Desk Specialist Iii

Intuit

Atlanta, Ga, Us

Help Desk Support / Help Desk Specialist Iii

Current
Intuit

Fayetteville, North Carolina Metropolitan Area

1. Troubleshoot software, hardware and connectivity issues remotely.2. Ability to understand & articulate root cause on customer issues.3. Log all Service Desk contacts into Incident Management System (ServiceNow)4. Experience with installation, upgrade, and maintenance of software, hardware, and peripherals.5. Familiarity with encryption and security tools and triaging within this environment. Assist customers in gaining access to various systems and servers. Deploy/patch software using device management technologies (VMware and Ivanti)6. Communicate call and chat trends and emerging issues The ability to take on small projects from start to finish7. Knowledge Base and process documentation skills.8. Work closely with the team to resolve or properly close aging tickets.9. Take ownership of employee issues and follow up on the status of the problem on behalf of the user and communicate progress in a timely manner.10. Maintain a high degree of customer service for all support queries and adhere to all service management principles.11. Analyze and resolve incidents within expected turnaround time.

Sep 2024 - Present
Team & coworkers

Colleagues at Intuit

Other employees you can reach at intuit.com. View company contacts for 17010 employees →

CJ Cameron Johnstone Cameron Johnstone Colleague at IntuitAlbuquerque, New Mexico, United States View → E( Eric (Rick) Wilkins Eric (Rick) Wilkins Colleague at IntuitSan Diego, California, United States View → AV Aravindakumar V M Aravindakumar V M Colleague at IntuitSan Diego, California, United States View → BN Blaine North Blaine North Colleague at IntuitNew York, United States View → SS Steve Setzer Steve Setzer Colleague at IntuitHouston, Texas, United States View → AK Atul Kaul Atul Kaul Colleague at IntuitBangalore Urban, Karnataka, India View → BM Becky Merder Becky Merder Colleague at IntuitCarlsbad, California, United States View → X( Xuecong (Sue) Qian Xuecong (Sue) Qian Colleague at IntuitNew York City Metropolitan Area, United States View → VJ Victoria Jalango Victoria Jalango Colleague at IntuitLos Angeles, California, United States View → EM Eliana Moreno Eliana Moreno Colleague at IntuitGreater Madrid Metropolitan Area, Spain View →
1 education record

Latriece Parks education

FAQ

Frequently asked questions about Latriece Parks

Quick answers generated from the profile data available on this page.

What company does Latriece Parks work for?

Latriece Parks works for Intuit.

What is Latriece Parks's role at Intuit?

Latriece Parks is listed as Help Desk Support and Help Desk Specialist III at Intuit.

Where is Latriece Parks based?

Latriece Parks is based in Fayetteville, North Carolina, United States while working with Intuit.

What companies has Latriece Parks worked for?

Latriece Parks has worked for Intuit.

Who are Latriece Parks's colleagues at Intuit?

Latriece Parks's colleagues at Intuit include Cameron Johnstone, Eric (Rick) Wilkins, Aravindakumar V M, Blaine North, and Steve Setzer.

How can I contact Latriece Parks?

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What schools did Latriece Parks attend?

Latriece Parks holds Bachelor'S Degree, Computer Science from Colorado Technical University.

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