Anthony Miller Email & Phone Number

Orlando, Florida, United States

Field Manager Serving Central Florida

Florida, United States

Orlando, Florida, United States

Dayton, Sharonville, Lexington

Oversee delivery operations across multi-state region from three warehouse facilities located in Cincinnati, Lexington, and Toledo. Manage dispatching, route creation, and team allocation for 50+ teams handling 18+ daily deliveries each, totaling ~900 deliveries per day over a large multi-state region. Manage >100 team members, including drivers, helpers, and safety coordinators. Conduct monthly MVR research on drivers to ensure teams comply with safety requirements. Train all new members on driver safety, delivery/installation of goods, and customer service. Travel with teams on delivery routes to assess quality and improve performance. Conduct site inspections of homes and businesses to assess issues and ensure correct product installation. Continually monitor and analyze quality of service surveys, claim reports, and customer service performance. Coach teams on performance improvement and customer service delivery goals

Huber Heights, Ohio

Assisted General Manager on daily warehouse operations. Oversaw warehouse inventory transactions, averaging ~ 5 incoming trucks per day, each containing 50-100 appliances and home furnishing products. Responsibilities included receiving, warehousing, and documentation of product. Checked in trucks daily to ensure correct bill of lading, including managing procedures for product that was defective or returned. Led/Conducted quarterly cycle counts of all GE appliances in inventory, and ensured accuracy of documentation.  Conducted customer calls to ensure satisfaction with deliveries. Promoted to Ohio Valley Regional Field Manager after only three months with company.

Monroe, Ohio

Supervised seven material handlers over three shifts. Directed daily operations of all material ordering, and managed all inventory in the Middletown facility. Managed direct shipments to customers, consisting of ~7 trucks per day.Conducted cycle counts. Inventoried ~500K lbs. of plastic pellets daily and reconciled poundage if numbers were off.Shipped materials to China for testing using fire-retardant skids according to international regulations. Oversaw and managed all monthly, quarterly, and yearly cycle counts and inventories. Ensured all shipments were coordinated and shipped correctly to each customer. Managed all material in the Middletown, Ohio facility ensuring production needs were met. Took on role of production manager or plant manager in manager’s absence.

Monroe, Ohio

Supervised daily operations of 10 machine operators, two maintenance technicians, one material handler, one quality control technician, and one machine processor. Supervised production, quality, and maintenance to ensure customer requirements were met while maintaining equipment efficiency. Trained team members on procedures of running each machine and performing quality checks. Provided direct input on evaluations of new employees. Administered discipline for absenteeism and failure to follow company rules and procedures. Completed incident reports and safety recommendations.

Springfield, Ohio

Supervised 100+ unionized team members on the chassis line producing the International brand of light, medium and heavy duty trucks. Directed the development and implementation ofactivities in the production areas to meet production goals, quality and cost objectives in a high-paced manufacturingenvironment. Prioritized production schedules based on customer requirements, equipment efficiency, and materialsupply. Coordinated and supervised the daily activities of business or technical support of unionized production team. Made decisions based on policies, procedures, and business plan. Made budgetary recommendations. Trained team members and provided input on employee performance evaluations. Developed schedules and labor requirements for the chassis area based on production volumes. Conducted weekly safety observations and corrected any deficiencies. Conducted incident investigations and provided input on permanent corrective actions to ensure team safety.

Kettering, Ohio

Supervised 50 hourly manufacturing associates. Coordinated all manufacturing, set-up, and maintenance activities including Environmental/Health/Safety administration, Quality Systems, internal customer interface, preventive and daily maintenance, operations productivity, and employee relations. Built relationships with cross-functional managers. Implemented yearly cost saving initiatives, which improved productivity and efficiency. Used structured problem-solving techniques and documentation to resolve equipment/process issues, includingdocumenting standardized work procedures as it relates to process and changeover requirements.

Kettering, Ohio

Ensured production schedules were met. Developed spreadsheets and presentations to track safety, quality, and productivity. Maintained efficiency of production lines through preventive maintenance. Performed cycle counts on inventory. Promoted to manufacturing supervisor from team lead/job setter position. Created and implemented benchmark training procedures for new associates. Performed major adjustments and calibrations to machinery to improve quality, productivity and efficiency. Worked closely with Engineering and Quality to assure part specifications were complying. Tracked performance of each production line to develop and utilize lean principles at the cell level.