Completed Broker’s Licensing Course and received NJ Broker Salesperson license in 2019Completed Coldwell Banker Management Training ProgramCompleted Leadership Development Series Training (LDS) with Coldwell Banker NJ President (Sept. 2019 – March 2020)Morristown Office representative for Coldwell Banker’s Diversity & Inclusion Network, (Sept. 2020 to 2021)Member of GSMLS, NJMLS, and Monmouth/Ocean MLSTrained multiple associates on how to conduct virtual business including Open Houses & Client MeetingsAccompanied new associates on listing presentations and assisted them with creating Comparative Market Analysis reports for clients considering selling their homesServed as an office resource for questions including MLS access, Zillow regulations and other general topics when branch vice president is unavailable

Responsible for the Profit & Loss of an office consisting of 80 sales associatesAnalyzed market activity and created reports for sales associates to use in presentations with listing/buying clientsMet with corporate finance department quarterly to review office performance and forecast future revenueRecruited 13 sales associates in 10 monthsIncreased primary services usage across the board creating alternate revenue streamsIncreased in-house mortgage services over 33% (Guaranteed Rate Affinity)Increased in-house title services over 40% (RealSafe Title)Increased Listing Concierge marketing package capture rate to over 50% of listingsMaintained agent retention rate over 92% (100% of top 50th percentile retained)Held both one on one and group coaching sessions for agentsMet with agents individually to review production levels, develop marketing strategies, and assist in creating and tracking annual business plansConducted regular office meetings for all sales associates to provide market intelligence, introduce new technology and policies from the corporate office, and introduce external industry resources (inspectors, attorneys, marketing experts, etc.) to the agents Kept sales associates informed on any industry related legal changesHeld regular meetings and training sessions for newer agents (during and after business hours)Held monthly agent roundtable sessions to discuss/review changing market conditions (during and after business hours)

Served as Morristown Office representative on the Sales Associate Advisory Committee (SAAC) who met with the regional president quarterly to review agent questions and concerns (2016 - 2019)Earned Top Three Sales Associate of the Month for the Morristown Office (eight times)Served as Morristown Office Team Captain on NCJAR Realtor Political Action Committee (2016 – 2019) Earned the Accredited Buyer Representative (ABR) certification Closed transactions in Bergen, Hunterdon, Morris, Passaic, Somerset, Sussex, Essex, Union and Ocean Counties

Worked with IT application team leaders to calculate and allocate computing services across the spectrum of product divisions Together with corporate finance, developed charge backs for services rendered across product lines (managed a team of 5 associates)Participated in the annual budgeting process across all of Information Technology in forecasting required hardware resources and headcount to support the product lines (both U.S. and international)Acted as liaison between TotalSource business unit and CIO Organization for the following projects:o Migration of regional Total Source servers to a centralized tier 1 Corporate Data Center (DC1) to improve date security and standardize disaster recovery processeso Coordinated set up and migration of activities to off shore associates in India and the Philippineso Standardization of the on-boarding process for permanent and temporary associates both in the U.S. and abroado Implementation of the IEX TotalView Workforce Management tool for ADP ResourceCalculated System Availability Metrics reporting for client facing applications across all of ADP (managed a team of 4 associates)o Produced and presented to IT leadership team, monthly availability reports detailing system availability for Hosted applications across Major and National Accounts, Mainframe payroll processing, iSeries payroll processing, Retirement Services, San Dimas Tax and Financial Services, and Broadridge Financial Services o Conduct monthly meetings with the field offices to review CIO organization Service Level Agreements in an effort to continuously improve service to the fieldo Project Manager for the outsourcing of local payroll delivery from in-house drivers to UPS & FedExo Perform cost/benefit analysis on region by region basis that resulted in over $2.7 Million of savings in Fiscal Year 2010

Material Handling Automationo Implemented Automated Guided Vehicles (AGVs) in the warehouses to reduce manpower and forklift needs and improve cost and production efficiencyo Implemented gantry style robots to handle raw materials to improve efficiency and reduce manpower costsComputer Simulationo Large scale capital projects designed and simulated prior to implementation in order to evaluate and refine options resulting in reduced startup timeso Simulated projects included several AGV installations, an automated multi-level warehouse system, and a redesigned tea blending system (Silo Blending) for the company’s flagship product