Operations Case Manager
CurrentProactively prevent & correct volatile issues in transportation of time-critical cancer treatments. Worked directly with 3PL Couriers and End Customers.Delivered KPI reports to evaluate logistics partners & drive reliability improvements. Assisted invoicing & built tools to streamline operations processes.Used variety of airport routing, private charters, and ground-shipments to meet sub 24-hr treatment expiry deadlines. Used historical delivery data to balance expected delivery time with cost.