● Spearheaded recruitment initiatives, ensuring alignment with employment laws and company policies.● Facilitated seamless communication across teams, enhancing the candidate experience.● Implemented and optimized workforce management programs and HR systems (Workday HRIS, Eightfold ATS, Lever ATS), increasing departmental efficiency and staff satisfaction.● Administered background checks, scheduled drug screenings, and verified work authorization documents, ensuring compliance with all regulatory requirements.● Ensured compliance of employment laws and company policies throughout recruitment initiatives● Assisted with the development of training and development materials● Prepared onboarding documents and created systems accounts for new hires, ensuring data integrity● Developed an Excel-based applicant tracking tool to improve reporting and decision-making.● Maintained personnel records and occasionally assisted approving time cards

● Increased daily sales by developing and managing Curbside, Loyalty, and Recommendations programs, directly enhancing customer engagement and revenue growth● Led and inspired a team of 15 to deliver exceptional customer service and maintain operational efficiencies● Conducted training sessions on customer interactions, transaction management, and adherence to company policies, improving service quality and regulatory compliance● Managed all aspects of financial transactions at the front end, including cash flow management, daily deposits, and reconciliation, and money ordering● Streamlined front-end operations by helping to optimize staff scheduling and workflow● Proficient in using POS systems to maintain precise product databases, support critical pricing updates, and manage monthly merchandising changes, ensuring accuracy and compliance● Implemented and oversaw rigorous cash handling procedures, improving financial integrity and minimizing losses across store operations

Supported three Directors and their teams by managing calendars and expenses, and organizing international travel and team events.HR-Related Experience:- Organized annual team reviews which included analyzing data to recommend compensation raises and bonuses.- Planned semi-annual conferences to showcase team output, share company updates and allow for candid group discussion with leadership regarding team goals, hits and misses.- Mentored by the organization’s HR Business Partner to learn how to understand benefits offerings such as medical insurance, stock vesting and the Employee Assistance Program.- Gathered data to forecast quarterly team growth and other organizational changes that would effect office space planning.- Partnered with the Corporate Real Estate team to strategize and implement office relocations and ensured spaces met the needs of the teams for optimum productivity and improved team morale. Accomplishments:- Enabled team of 400+ to rebuild their service model when hundreds of hours were saved in weekly travel, with my initiative to relocate teams to a single custom built workspace, outfit with state of the art production studios that allowed the team to service a larger client base and increase profit margins with accounts.- Advanced the organization’s global telecommunications abilities, enabling participation across six time zones.- Renamed a division of the organization to reflect current practices and tenets, after surveying team morale.

Managed office relocations within Seattle and the Americas, for Amazon and their subsidiaries.• Improved processes to streamline productivity and inventory-accuracy.• Quickly gained trust of my customers and vendor partners by delivering results within lossprevention and effective communication with teams on ever evolving processes andproject-specific intricacies.• Created a workflow for projects that not only itemized inventory, but accounted for customizedworkspaces and included automated communications in the event customer participation would be required.

Greeted guests, answered phones, redirected foot-traffic and upheld corporate security policy on Amazon LLC campus.- Established excellent repoire with executive leadership teams to be able to offer above and beyond support to the company.- Transitioned to reception trainer in a matter of months for all new-hires as our program grew from 13 sites to 30+ sites within a year.- Pioneered the “Move Ambassador” team to help executive representatives navigate the daunting process of team relocations.

Moved from commissions-based sales associate to assistant store manager within a year. Duties included personalized fitting of athletic shoes with precise measurement and gait analysis; upselling appropriate add-ons based on the needs of the customer. Management responsibilities included cash handling, banking, returns, supply ordering, scheduling, directing the staff and maintaining the integrity of the store by satisfying the needs of our customers. Consistently met sales goals in this $4M/year location.

At this high-volume location, position shifted from music department lead to head cashier, to digital sales lead over the course of four and a half years. It was always my priority to meet the needs of the customer. Duties included processing special orders, fast cashiering, membership enrollment, stocking, visual merchandising and delegating tasks to my booksellers and cashiers to keep the flow of this store in top shape.