- Support web based implementations for broadband, cellular and major appliance clients- Analyze trends in client business conditions to provide feedback and implementation opportunities- Scope business requirements necessary to meet the client’s needs - Establish benchmarks and provide status updates with clients through regular communications- Coordinate with multiple departments and IT to produce successful project implementations- Expediently troubleshoot implementation problems when necessary

Service Operations Sr. Analyst- Support executive decision making by providing monthly, quarterly and year over year expense dashboards- Develop and communicate improvements to existing processes to boost department performance and minimize expense- Implement service incident rate reporting- Explore opportunities for automated processes for increased productivity - Work with managers to encourage department alignment- Support transition to a new business management solution for our Lowe’s protection plan repairs- Support Executive customer relation issues for major appliances - Assist in business requirements for the Lowe’s self service scheduling portal

As a quality and captive Lowe’s extended protection plan analyst I work to: - Protect the protection plan captive by performing process audits and making recommendations- Identify and support collaborations for automation across services department- Analyze terms and conditions for bi-annual updates- Create business requirements and manage cost savings projects- Report and forecast claims data; parts/labor expense- Use my previous experience as an appliance parts warehouse manager and appliance service manager to make informed recommendations for the Lowe’s services network

In this pilot role I assisted in putting Lowe’s branded appliance technicians in homes in a small market. As a part of this pilot, I also evaluated the Lowe’s BMS system and made recommendations on portal and gnatt improvements that would improve the ease of use for the entire Lowe’s service provider network.- zip code analytics to determine market- dispatch and fielded inbound calls- part ordering, tracking, customer updates- technician support and training- appliance data analytics by part, model, unit type, etc.

- Work closely with District Manager to Promote Lowe's Values- Coordinate and Schedule Installations with General Contractors, Project Specialists, and customers- Visit Job Sites to discuss timelines and updates with customers and General Contractors- Satisfy customers, both in-store and over the phone- Review and Manage Permits, Billing and Protocol Paperwork - Contact installers and customers throughout the process and follow-ups- Ensuring merchandise is ready for installer pickup or delivery by pulling and staging items - Communicate and build relationships with Contractors, Installers, Customers, and Vendors

• Built and managed first Austin location • Established all supplier and local technician relationships • Satisfy 80 - 100 customers per week, both in-store and over the phone • Managed employees, verified inventory and routed local technician contractors • Schedule technicians for warranty companies including Electrolux/Frigidaire, Whirlpool, GE, Total Protect, HomeWarranty of America, etc. • Responsible for Online Billing through warranty websites such as ServicePower, ServiceBench, HWOA.com, etc.

• Built and managed first San Antonio location• Established all supplier and local technician relationships• Satisfy 100 - 150 customers per week, both in-store and over the phone• Managed employees, verified inventory and routed local technician contractors• Schedule technicians for warranty companies including Electrolux/Frigidaire, Whirlpool, GE, Total Protect, HomeWarranty of America, etc.• Responsible for Online Billing through warranty websites such as ServicePower, ServiceBench, HWOA.com, etc.

• Satisfied 300 - 400 customers per week, both in-store and over the phone• Managed employees, verified inventory and routed local technician contractors with the aide for warranty companies including Electrolux/Frigidaire, Whirlpool, GE, Total Protect, HomeWarranty of America, etc.• Gained experience using warranty websites such as ServicePower, ServiceBench, HWOA.com, etc.