• Develop and implement process improvement plans to drive operational efficiency within multiple facilities, across multiple departments. Plans and assigns work accordingly.• Collaborated with management teams to understand business requirements and translate them into actionable automation strategies.• Manage project timelines, stakeholder engagement plans, and business case objectives to ensure successful implementation of process improvement initiatives.• Communicated project updates, challenges, and successes clearly and effectively to stakeholders at all levels of the organization.• Installed, configured, and maintained automation software across 40 application servers, including troubleshooting and problem-solving to resolve any issues promptly.• Led change management processes for automation software updates and enhancements, minimizing downtime and risk to operations.• Spearheaded automation projects and solutions, identifying opportunities for process improvement and driving innovation within the organization.

• Supervised a team of 10 quality assurance professionals stationed across multiple inspection points, tasked with upholding product standards to meet customer expectations. Oversaw quality data collection, including first pass yield, remakes, employee performance, and waste management at these inspection points.• Worked closely with department supervisors to establish standardized quality expectations across the entire plant, resulting in a year-over-year reduction of $300,000 in waste attributed to quality errors.• Enhanced customer satisfaction by improving product quality ratings from 93% to 97%• Led and managed the process improvement team, driving initiatives to streamline workflows, enhance operational efficiency, and implement best practices across the organization.• Project Manager for the development and implementation of custom software designed to prioritize the flow of work, eliminate inefficiencies, and reduce the time it takes to complete tasks. Reduced staffing from 45 to 15 and greatly improved efficiency through the manufacturing process.• Facilitate cross-functional teams to identify opportunities for improvement, develop action plans, and implement standard best practices• Actively design, deploy, and implement best practices and standardized processes.

• Responsible for managing labor and supply costs to keep the department within production and budget goals.• Ensure consistent adherence to company policies, procedures and performance standards.• Continual process evaluation to eliminate quality mistakes and improve efficiency as well as employee performance.• Prioritize, assign and review duties and work activities to meet productivity and quality goals.• Effectively interact with other departments to ensure cohesion throughout the manufacturing process.• Identified relevant quality-related training needs for improving mistakes within my departments.• Provide employee feedback in a timely manner to address concerns or praise regarding their performance.• Spearheaded the implementation of an enhanced inventory system, resulting in an annual waste reduction of $100,000• Led the development of an automated photo enhancement system as Project Manager, facilitating a significant reduction in staffing within the Imaging department, from a maximum headcount of 24 to just 6, while ensuring operational success.

Provided extensive server and desktop support to over 200 local users within a manufacturing environment as part of the Server Support Team for an enterprise-level business. Provided remote support for additional enterprise facilities via phone, ticketing system, and walk-up assistance.• Executed various server tasks in a Hyper-V environment, including file restoration, yearly archiving, disk and tape backup for disaster recovery, server permissions management, and operating system installations.• Managed user accounts, groups, and permissions in Active Directory, ensuring proper access controls and security measures across the organization's IT infrastructure.• Handled technical troubleshooting of software issues and applying patches and fixes as needed. Including Microsoft Office, Adobe CC, Windows XP up to Windows 10, Windows Server 2012/2016• Managed macOS systems, including installation, configuration, maintenance, and troubleshooting• Conducted yearly inventory of the server, network, and computer equipment throughout the manufacturing facility to develop future plans for consolidation efforts and growth needs. • Conducted budgeting and planning processes for computer replacements, informed by hardware life cycle analysis to ensure cost-effective and timely upgrades.

• Worked at the Brigade Help Desk providing hands-on technical support to over 150 military service members; troubleshot Windows XP and Windows Vista operating systems, printing issues, network connectivity issues, Microsoft Outlook, and user account management.• Demonstrated a strong capacity for team building; Lead a team of 4 signal support systems specialists. Provided training, mentorship, and guidance to the Help Desk team. • Addressed and resolved security policy violations in accordance with Department of Defense regulations and procedures. • Served as an Information Management Officer (IMO) for the Brigade, installing and troubleshooting complex computer and network related issues.• Oversaw user account administration and permissions management within Active Directory, maintaining secure access controls and user privileges across the organization's network.