David White Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

Redefined the existing PMO for BSN’s SAP Information Technology Team:● Established standard practices for all SAP related projects using Agile industry best practices to introduce economies of repetition and meet timelines established by the Executive Steering Committee.● Designed and implemented multiple cloud-based JIRA Software Projects (Next-Gen) and fully migrated all active and backlogged software requests from our previous Project Management software.● Work collaboratively with each SAP Analyst and ABAP Developer to ensure the timely delivery of all projects sponsored by the Business Owners and approved by the Executive Steering Committee.Establish and deliver against new reporting standards:● Create, Train, and facilitate all SAP members on JIRA Dashboard functionality to increase project visibility and individual ownership of actionable items.● Create and deliver both in-person and virtual executive-level reporting for all divisions of BSN Sports.● As needed; own the management, reporting, and delivery of projects that span across multiple companies within the Varsity Bands family.

Dallas/Fort Worth Area

Ownership of daily Tier II Support Operations including:● Redesigned processes and methodologies used by Tier II Engineers & Customer Success Agents.● Implemented Scrum for prioritization of escalated cases and resource assignment.● Created KPI reporting by team member and executive level dashboards.● Lead and directed offshore resources based on need and capacity.● Assisted leadership with resource planning and interviewing candidates for call-center roles.● Conducted performance reviews and quality checks for assigned team members.

Dallas, Texas

● Subject Matter Expert within the Support Organization for our Individualization product, "RTI."● Created and Presented entire training program for new domestic and international employees.● Drove product roadmap for defined product using data analytics such as case volume and issue types.

San Luis Obispo, California Area

● Built scheduling and go-live confirmation for production releases.● Resource allocation, scheduling and project oversight.● Quality Assurance & process confirmation.

San Luis Obispo, California Area

● Delivered strategy as the single point of contact (SPOC) for top revenue generating accounts.● Provided insights into market changes and drove client enhancement initiatives to promote retention.● Maximized profits by building and executing a lucrative pipeline in Salesforce and recorded feedback.

San Luis Obispo, California Area

● Daily calls to various banks and financial institutions to verify information and report suspicious activity.● Collected and prepared detailed documentation for Finance Department in anticipation of chargebacks.● Researched and analyzed fraudulent orders to determine developing modus operandi for transactions.● Created Fraud Prevention Strategies to add value to our Standard Operating Procedure (SOP).

Bachelor Of Science (Bs), Psychology

Activities and Societies: Campus Crusade for Christ, International Honor Society: Psi Chi

Certification, Multi-Media