Anthony Matthews Email & Phone Number

Australia

Melbourne, Australia

Melbourne, Australia

Selected Achievements- Completed Customer Contact Offshore Strategy completed and approved- Offshore Partner RFP completed- Handover to Business Operations to facilitate change management and implementation

Melbourne, Australia

Selected Achievements- Developed and launched Australia’s first online claims lodgement capability using artificial intelligence (developed with IBM) to enable end to end self service for customers. The artificial intelligence design earned a trophy for best finance IT project at the iTnews Benchmark Awards- Strong Business relationships with C-suite leaders at joint venture partners and external suppliers- Revised and negotiated major partner/supplier contracts to deliver cost reductions of 6% in a 12 month period- Developed the Motor Claims Repair Strategy and introduced new fixed priced repair arrangements Australia wide to deliver approx. 3% in repair cost savings per year- Achieved team engagement above 70 and well above industry standard

Melbourne, Australia

Selected Achievements:- Successfully transitioned Policy Administration functions to India producing an improvement in customer response times from <3 days to within 24 hours of a customer request - Reduced operating expenses by $6m through operational excellence programs- Delivered a new Outbound Marketing Strategy delivering over $120m in gross written premium and 30% above target- Achieved a team engagement score above 70 and well above industry standards

Melbourne, Australia

Selected Achievements:- Re-structured 5 separate teams under 5 brands across 5 states into one Suncorp team with one culture, one leadership team and consistent performance metrics- Achieved team engagement of 68 whilst undergoing large transformational changes- Outsourced rules based work to India creating a $16m savings in operating expenses- Implemented operational excellence program that created an additional $39m in collections - Successfully transitioned from 12 technology platforms to one system (ClaimsCentre)

Selected Achievements:- Launched the AAMI brand into WA in 2009 with Motor Insurance and launched a new sponsorship partnership with WAFL to create brand awareness - Exceeded profit targets in SA & Tasmania by 3% with new growth markets of WA and NT at breakeven- AAMI customers rated SA & Tasmania’s claims service as the top 2 states in Australia for promoting AAMI to family and friends- Optimised the product pricing strategy to deliver a 3% improvement in retention rates which lead to improvements in the profit outcomes for both Motor and Home products

Bachelor'S Degree, Accounting And Business/Management

Education record