Anthony Mercer Email and Phone Number

• Perform operating system software installation, patching, upgrading and maintenance.• Maintain operating system configuration files and kernel parameters.• Provide operating system performance tuning, problem diagnosis and problem resolution.• Perform user and group account administration.• Develop shell scripts in support of system administration.• Create and maintain files systems and directories mounted on the servers in compliance with and best practices.• Support maintenance and administration of storage devices.• Perform system startups and shutdowns.• Support system security and network services requirements.• Provide memory and process management and job scheduling.• Perform system troubleshooting.• Provide installation, upgrade and maintenance of server hardware components, as requested.• Perform web services administration.meeting with clients to determine requirements;working with clients to define the scope of a project;planning timescales and the resources needed;clarifying a client's system specifications, understanding their work practices and the nature of their business;travelling to customer sites;liaising with staff at all levels of a client organisation;defining software, hardware and network requirements;analysing IT requirements within companies and giving independent and objective advice on the use of IT;developing agreed solutions and implementing new systems;presenting solutions in written or oral reports;helping clients with change-management activities;purchasing systems where appropriate;designing, testing, installing and monitoring new systems;preparing documentation and presenting progress reports to customers;organising training for users and other consultants;being involved in sales and support, and where appropriate, maintaining contact with client organisations;identifying potential clients and building and maintaining contacts.

1) Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.2) Oversee the daily performance of computer systems.3) Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.4) Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.5) Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.6) Confer with staff, users, and management to establish requirements for new systems or modifications.

Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer hardware/software offered by the company.Investigates new items and makes recommendations for purchasing products.Checks inventory to ensure orders are in stock.Takes orders over the phone and in person.Advises customers on technical matters and recommends appropriate computer configurations.Solicits information about computer needs from customers.Negotiate price for the sale.Provide technical support after merchandise is purchased.Construct sales pitches and presentations.Travel to areas where needs are projected.Stay abreast of market trends.Assist with the company helpline.Serve as a customer service rep for customers who have questions or difficulties.Demonstrate product features before a sale.Respond to pre-qualification questionnaire or information to tender document.Negotiate a commercial agreement.Help customers maximize the use of software features.Advise on appropriate user training.Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals.