Coo / Evp
Led the operations for 14 units including 15 direct reports across 9 states for Gameworks after the acquisition and merger of Jillian's Entertainment. Core operational focus on the guest experience and industry differentiation along with driving organizational revenue goals and execution on center fundamentals.• Strategically drove the assimilation of Jillian’s Entertainment within Gameworks to achieve cohesive and collaborative teams aligned on operational targets and build new company… Show more Led the operations for 14 units including 15 direct reports across 9 states for Gameworks after the acquisition and merger of Jillian's Entertainment. Core operational focus on the guest experience and industry differentiation along with driving organizational revenue goals and execution on center fundamentals.• Strategically drove the assimilation of Jillian’s Entertainment within Gameworks to achieve cohesive and collaborative teams aligned on operational targets and build new company culture• Established and built trust with General Manager team post-merger to build a collaborative team and understand business results while also establishing a Standard Operational Procedures manual• Developed and implemented G1 Service Culture for “Guest 1st” culture within Gameworks units to focus on customer experience as an entertainment industry differentiator Show less