Anthony Palma Email & Phone Number

Anthony Palma is a Student at George Mason University | Security+ | CySA+ at The Anderson Company, LLC.

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  Information Technology Intern

  The Anderson Company, Llc

  Feb 2023 - Present - Manassas, Virginia, United States

  • Resolving, recording, tracking, and monitoring IT support requests from 200+ end users using strong communication skills and problem-solving skills. This results in supportive technical support returning to normal operations.• Documenting installation and configuration of IT equipment (Windows and Linux) for new users or existing users. Moving equipment and installing new equipment in accordance with IT infrastructure protocols.• Assist the IT Director and Junior System Administrator with internal support tickets stored in a database from end users. Increasing productivity and efficiency of ticket resolution within the IT department.• Assisting in the administrative support of the IT Department including Endpoint Manager, Simple MDM, and Microsoft Office. Keeping IT equipment up to date with daily monitoring of patches and updates to reduce security vulnerabilities.

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  George Mason University