Anthony Perez Email & Phone Number

United States

Key participant in the automation development of forcasting planning and reporting processes including preparing inventory reports, analysis and communicating logistic data to management and key stakeholders.

United States

United States

Webster Ny

Metered Supplies Chain that delivers document solutions, services, and technology products for 160+ countries. Shrank supply chain orders by $20M+ annually across 3 years by streamlining processes, launching various initiatives, and supporting system change requests, thus catapulting call center to achieve organizational targets.  Streamlined project management processes by managing Conduent PO spend / expenses, revamping high-profile account process by 95%, evaluating supervisor activity monthly, achieving 100% expense/inventory reduction and 100% project completion. Diminished client escalations 75%, achieving U.S. Supply Chain Inventory targets by collaborating with call center to fortify ordering and balance update processes. Accomplished 95%+ of targets from 72% by spearheading various process improvement initiatives.  Saved $100K+ in company costs by identifying potential fraudulent cases, thus protecting company brand.

Webster, New York, United States

Client interface for support of their Xerox Print Services contract and print devices supported through contract. Maintain customer relationship, as well as work closely with Xerox and Xerox Partner sales, to ensure customer satisfaction. Perform submission of monthly billing reports through Xerox Reports Manager or Ready to Bill system as well as satisfy Contract to Cash(CTC) billing requirements. Research and resolve client complaints regarding printer device supplies and service. Attend and/or coordinate client meetings with required parties, including but not limited to sales and billing. Supported up to 32 individual client XPS accounts.

Pitsford New York

Partnered with Call Center Operations Manager to deliver optimized business services, generate revenue, and assert phenomenalcustomer service. Managed account inquiries, administered route assistance, monitored service levels, call-volume reports, time audits,and initiated live-call performance evaluations. Reduced escalations by 85% through transforming quality assurance protocol, establishing agent training, and ensuring highcustomer satisfaction. Obtained QA award for achieving highest team NPS scores for [Number] of consecutive years. Surpassed call metrics and audits by [percentage].