Anthony Quilici (He/Him) Email & Phone Number

California, United States

Los Gatos, California, United States

- Managed a team of 20 people in day-to-day operations, ensuring high customer satisfaction, improved team performance, and enhanced operational efficiency.- Developed and maintained detailed logistics reports, providing actionable insights that led to an improvement in decision-making processes.- Acted as a liaison between event upper management and members to ensure clear and effective communication, reducing misunderstandings and enhancing satisfaction.- Conducted candidate interviews and managed the onboarding and training of new hires, resulting in improved collaborative teamwork and overall team cohesion.- Efficiently set up and closed facilities to club standards, ensuring all operations were fully functional and ready at the scheduled times.

Remote

-Managed high volumes of inbound calls in a fast-paced environment. -Exceeded call speed, accuracy, and volume benchmarks consistently. -Answered, screened, and processed on average 160 inbound calls per day with a call-management system and web-based communication. -Reviewed customer account information to determine issues and provide solutions. - Consistently achieved commission-based targets by successfully selling products to over 100 customers daily. On average, generated more than $10,000 in sales each day, significantly contributing to the company's revenue growth.-Implemented troubleshooting and support techniques to resolve customer issues. -Multi-tasking, attention to detail, and listening are crucial skills to be successful in this role. -Validate data to ensure accuracy before submitting a customer order.

Los Gatos, California, United States

Bachelor Of Business Administration - Bba, Marketing

Associate'S Degree, Social Justice