Promoted to Interim Infrastructure Manager role in 2019 to oversee all IT operations encompassing data center, telecom, networks, and servers. Administer daily IT operations, mission-critical projects, and large OpEx budget. Lead team of 8 direct reports. Oversee network and telecommunications efforts for the county’s 44 different business entities, 900 buildings, and 5,000 users. Member of ITIL Change Management Procedures and part of the Change Accountability Board (CAB).

Led team of 12 and combined budgets of $1.93M for an expanding organization across the U.S. and Canada. Spearheaded end-to-end IT projects during double-digit annual growth. Mentored, trained, coached, and directed high-performance unit against aggressive requirements. Increased overall internal customer satisfaction score from 3.74 to 4.7/5.0 for the entire IT team. Orchestrated successful infrastructure deployments for 20 new offices and 5 office expansions.

Oversees the day-to-day operation of networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems; coordinates special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backups, maintenance and problem solving; provide network and remote connectivity for hardware/software support; maintains LAN user… Show more Oversees the day-to-day operation of networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems; coordinates special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backups, maintenance and problem solving; provide network and remote connectivity for hardware/software support; maintains LAN user documentation including hardware/software applications, support logs and other related information; researches and recommends network and server hardware and software; installation, designing, configuring, and maintaining system hardware and software; analyzes and troubleshoots the network logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges; installs, supports and maintains both physical and virtual network servers and appliances; installs, maintains, and troubleshoots the Storage Area Network (SAN);establishes and maintains user accounts, profiles, file sharing, access privileges and security; performs daily server backups; researches, analyzes, monitors, troubleshoots and resolves server or data network problems; develops, maintains and implements network support, and archiving procedures; researches and evaluates new technologies related to computer networking; planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support; specifies the purchase of related products and services; keeps current regarding new hardware/software products for system enhancements.All of the above with a free smile! :) Show less

Oversees the day-to-day operation of networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems; assists in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving; assists in providing network and remote connectivity hardware/software support;… Show more Oversees the day-to-day operation of networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems; assists in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving; assists in providing network and remote connectivity hardware/software support; maintains LAN user documentation including hardware/software applications, support logs and other related information; researches and recommends network and server hardware and software; assists in installing, designing, configuring, and maintaining system hardware and software; analyzes and troubleshoots the network logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges; installs, supports and maintains both physical and virtual network servers and appliances; installs, maintains, and troubleshoots the Storage Area Network (SAN);establishes and maintains user accounts, profiles, file sharing, access privileges and security; performs daily server backups; researches, analyzes, monitors, troubleshoots and resolves server or data network problems; develops, maintains and implements network support, and archiving procedures; researches and evaluates new technologies related to computer networking; assists in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support; recommends and specifies the purchase of related products and services; keeps current regarding new hardware/software products for system enhancements; assists and provides support to the Coordinator and other technology staff as requested. Show less

Inspection and Verification Testing.