-Spearheaded the transition to new project management tools, addressing team shortcomings and ensuring seamless adoption and training. Achieved a 50% reduction in meeting times, driving enhanced efficiency and productivity.-Developed and implemented Standard Operating Procedures (SOPs) to optimize operational processes, resulting in a notable decrease in operation blockages.-Upheld a strong track record of customer satisfaction by delivering attentive service and promptly resolving issues, fostering lasting relationships built on trust and integrity.-Streamlined daily workflows for diverse team members including property managers, marketing personnel, social media managers, property photographers/videographers, transaction coordinators, and fellow agents, enhancing overall team performance.

- Supported a professional team by scheduling appointments, sending time-sensitive reminders, managing tasks, and facilitating coordination among team members.- Performed various organizational duties such as managing communication channels, maintaining records and invoices, and arranging meals and catering services.

- Managed all payroll responsibilities, including preparing and processing payments for all instructors using customer relationship management software.- Oversaw front-facing operations, including answering phone calls, responding to emails, maintaining client relations, and designing social media posts to attract prospective clients.

-Developed and delivered educational curriculums tailored to children aged three to fifteen years old.- Planned and executed community outreach initiatives and marketing events to engage with local communities and promote educational programs.-Mediated culture and collaboration between American and Chinese team members.

• Advanced experience with Microsoft Server 2008, PXE and Terminal Servers and Microsoft Outlook• Responsible for server backup and security features• Purchased and Installed new Servers to an existing server configuration, both physical and virtual (VMWARE)• Experience with Motorola MC75 Handheld devices and Zebra Handheld printers.• Generated Voice over IP phone systems