Anthony Soto Email & Phone Number

Highly motivated IT professional with deep expertise in ServiceNow configuration, automation, and a passion for streamlining IT operations. Certified ServiceNow Implementation Specialist across Discovery and Event Management, along with a strong foundation in CMDB, ITOM, and integrations. I leverage my knowledge of Observability and Monitoring platforms to effectively bridge the gap between IT infrastructure and service delivery.As a passionate ServiceNow enthusiast, I focus on streamlining IT operations through automation and innovative configurations. I design and implement custom applications and workflows to optimize ITSM and ITOM processes, leading to faster service delivery and resolution times. I'm a champion for automation, crafting solutions that reduce manual tasks and empower IT teams to work more efficiently. Furthermore, I embrace AI, leveraging ITOM's capabilities to analyze event data for proactive issue identification and faster problem resolution. I also believe in breaking down silos by facilitating seamless integrations between CMDB and our tools leveraging Service Graph Connectors. Finally, collaboration is key – I work closely with IT stakeholders to understand their needs and translate them into actionable ServiceNow solutions.Adept at problem-solving and critical thinking, I thrive in collaborative environments, ensuring seamless ServiceNow deployments and ongoing platform health. Don't hesitate to connect and discuss ServiceNow best practices, automation strategies, or the power of Observability.

Listed skills include Microsoft Office, Technical Support, Networking, Help Desk Support, and 27 others.