Anthony Schexnayder Email & Phone Number

San Francisco Bay Area

Work as a bridge between the product support and development teams to provide technical application solutions and guidance to internal and external clients.Duties include, but not limited to:Windows Server Configuration, implementation for new external clients.Monitor client server environments to ensure client uptime via internal tools and third party tools like Pulseway.Create SQL Server backup processes and scheduling along with SQL Server Disaster Recovery testing, configuration and running SQL Scripts to resolve application issues in the frontend.Create documents for common client issues and procedures.

San Francisco Bay Area

Monitor client server environment and integrations between third-party traffic applications and WideOrbit’s WoTraffic software.Resolve integration issues through use of remote desktop, SQL queries, and XML data mining. Reproduce bugs in sandbox environment and push critical issues to appropriate teams as needed.Use SalesForce to track all incoming requests, resolutions, and bug reporting.

Greater Los Angeles Area

Provide ongoing monitoring, investigation, and troubleshooting of product operations, including incoming order files, file content, system availability, uptime and performance.Monitor Google Adwords & Bing AdCenter campaigns through MatchCraft’s proprietary software platform. Manage technical communications between engineering department and clients. Create reports and action plans to discuss with client or internal engineering team.

San Francisco Bay Area

Point of contact for outside support vendor for escalated customer issues regarding billing, returns, and other processes. Reviewed outside vendor calls and tickets to ensure proper processes were being met. Communicated both business and technical problems and solutions to both technical and non-technical audiences.Performed technical aspects of initiative or initiatives including designing solutions, producing technical documentation, and recreating customer issues in the product lab. Wrote and reviewed FileMaker Knowledge Base articles to assist users in troubleshooting FileMaker software issues. Wrote articles for internal processes that were followed by outside support vendor and other internal employees. Tracked and reported FileMaker feedback on social media outlets.