Anthony Duffy Email & Phone Number

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Identification and onboarding of an IT managed service provider to enhance the support of MCC’s sites region wideManagement of all IT vendors for the UK and Ireland region, including contract negotiation/management, onboarding, establishing SLA’s, and continuous feedback of the services to key stakeholdersResponsible for communication with key stakeholders.

Dublin, County Dublin, Ireland

This is a volunteer position with the collective, working on the redesign of their website, social media channels, communications, and helping to promote the collective as they launch their record label in 2021.The Irish Composers' Collective (formerly the Young Composers’ Collective) was founded in 2003 and is a non-profit organisation dedicated to.

Global

• Flamboyant Bay Consulting LTD look to help businesses find their way in the online connected world. From an initial online presence to a custom e-Commerce suite we can help your business grow in the digital age. Some.
• Remote troubleshooting of Windows based systems and applications (2000 through Win10)
• Support for mobile applications on various devices (iOS, Android)
• Hardware and software installation, replacement and upgrades
• Troubleshooting of LAN/WAN/Wireless network issues

St Lucia

• Initially tasked to create a catalogue for the initial version of the organizations new online e-Commerce site
• Appointed as the business lead for the development operations team after changes to the business model
• Implemented Atlassian Jira as our preferred development tracking system
• In partnership with the business stakeholders, captured the customer journey and translated this for my development team into actionable requests using Agile methodology
• Responsible for working with our NOC to ensure the firewall, database encryption, TLS and SSL standards on our infrastructure met the requirements for PCI certification
• Responsible for ensuring the site and infrastructure met the required security standards to enable us to partner with PayPal as one of our payment channels and integrate their API's into our site

Dublin, Ireland

• Promoted to Team Leader for the organizations global technical specialist team
• Voice of the Customer with a drive to ensure technical escalations were responded to within a reasonable time
• Lead communication partner between Customer Care, Product Development and Site Operation teams to resolve complex site issues in an efficient and timely manner
• Key management support to my team in promoting their professional development whilst ensuring our core responsibilities were met

Dublin, Ireland

• The sole onsite technical specialist with responsibility for the Dublin office (EU HQ)
• Primary responsibility for testing and escalating issues affecting the UK and Ireland lines of business
• Main contact for global peers in order to ensure accurate and prompt resolution of issues impacting the customer base in the UK and Ireland
• Main contact for site and development operations (NOC) teams to test and report on urgent issues affecting UK and Ireland customers
• Main contact for monitoring site functionality during software deployment (train roll)
• Responsible for the administration of accounts to allow role specific levels of access to data using the companies agreed SOX compliance framework

Dublin, Ireland

• Main contact between the Technical Specialists and Customers for any reported technical issues
• Worked closely with the Billing and Collections teams to verify customer accounts were in good standing
• Delivered training to new hires and experienced personnel, including development and delivery of the eBay Express training program
• One of the first people in the company to attain the “Train the Trainer” certification which focused on high standards in the delivery of and product knowledge to trainees
• Sole responsibility for the training and development of the training for eBay Express. Recognized globally through the internal awards system

Greenock, Scotland

• Part of the initial team to travel to our client site in Bournemouth
• Lead for our clients IT department responsible for installation of software packages to relevant team mates, per our clients stringent internal policies
• Regular travel between various locations to verify the seamless transition of the daily client operations
• Appointed an expatriate assignment in the United States to train the backup team to ensure business continuity in case of a disaster recovery situation

Greenock, Scotland

• Responsible for taking inbound calls from clients and assisting with query resolution
• Reported and escalated issues with hardware, software and the creation of temporary contracts as applicable