Anthony Shepherd Email and Phone Number
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A desktop support analyst/technician with over 23 years IT industry experience, 14+ years in helpdesk supporting corporate/government environments and 7+ in retail/SOHO support environments.
Ipswich City Council
View- Website:
- ipswich.qld.gov.au
- Employees:
- 565
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Systems Engineer Network And Security (Secondment)Ipswich City Council Jul 2023 - PresentIpswich, Queensland, AustraliaThis role includes advising/teaching and taking escalations from the Service Desk team, as well as pro-active tasks such as, improving/cleaning up a systems, like Active Directory, Group Policies and Firewalls. I have also been involved in projects to implement new systems or augment existing systems.
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Desktop Support OfficerIpswich City Council Aug 2021 - Jul 2023Ipswich, Queensland, AustraliaOriginally part of the transition team moving the support from the Datacom team to an internal team, including training some of the team that was not originally from the Datacom team. After the transition period the role was very similar the role at Datacom, with increased chances to improve skills, like expanding knowledge about PowerShell scripting and Azure AD.
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Desktop Support AnalystDatacom Oct 2017 - Jul 2021Ipswich, AustraliaIn the beginning of this role I was involving in the transition from another managed service provider, thus including collection and documentation of the environment and transfer of their knowledge base of the client into a new instance of Service-Now.During this role the organisation has transitioned in their environment between various technologies/versions of technologies including: Windows 7 to 10, Office 2013 with on premises Exchange to exchange online, PABX to Skype for Business to Teams. This allowed me to obtain more experience in project work, creation of documentation, and PowerShell scripting to support these technologies. -
Desktop Support AnalystDatacom Jun 2017 - Oct 2017Brisbane, AustraliaIn this role, multiple clients were supported. A strong focus was placed on customer service.The majority of clients used Active Directory and Office 365 for user management.Ticketing system used was Cherwell Service Management.Companies Supported: Brisbane Festival, Brisbane Marketing, Queensland TheatreCompany, Queensland Treasury Corporation, Department of State Development(Queensland), Office of Industrial Relations.
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Desktop Support AnalystDatacom Jun 2015 - Mar 2017Brisbane, AustraliaThis role focused on a single client, ACT Health Department. A strong focus was placed on first call resolutions and customer satisfaction. Active directory was the main platform for user administration for this client, however Lotus Notes was also used. CA Service Desk Manager was originally used for the ticketing system, however we later transitioned to Cherwell Service Management.This was a contract role and I was with the contract from go live to the transition to another service desk with the company located in a different state.
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Desktop Support Analyst (Qtafe Tier 2 Team)Unisys 2012 - May 2014Brisbane, AustraliaThis role focused on a single client, Queensland TAFE, which had multiple Institutes and sites within those Institutes that varied in size and available onsite support. Each Institute had a slightly different SOE with some core applications common throughout the client. Users were managed through Active Directory, and an Exchange system for e-mail, multiple systems were used for managing the printing environments (BEARS, PaperCut, Equitrac). BMC Remedy was used for the ticketing system. -
First Aid Officer | Fire WardenUnisys Nov 2007 - May 2014Brisbane, AustraliaThis role was concurrent with the above 3 roles, duties included maintaining a first aid qualification and attending to injuries, and assisting in the running of Fire Alert/Evacuation Drills.
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Desktop Support Analyst (Qtafe Tier 1 Team)Unisys 2010 - 2012Brisbane, AustraliaThis role focused on a single client, Queensland TAFE, however multiple clients were supported. A strong focus was placed on first call resolutions where this was possible. Active directory was the main platform for user administration for these clients. BMC Remedy was used for the ticketing system.Companies Supported: Queensland TAFE, Australian National Audit Office, BARA/Triple A, Ministry of Transport (NSW)
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Desktop Support Analyst (24X7 Leveraged Team)Unisys 2007 - 2010Brisbane, AustraliaIn this role, multiple clients were supported in various industries, these clients also varied in size (from approx 500 users – over 10,000 users, located in various locations, across multiple platforms, and varying SOE’s). This level of support included remote assistance, ticket logging, management and escalations. A strong focus was placed on first call resolutions where this was possible. Active directory was the main platform for user administration across most of these clients. Other services provided to these clients include account creation and administration, server administration, network diagnostics and ‘how-to’ assistance on supported software packages. This role involved working with and supporting: MS windows server 2003, MS Exchange server, Blackberry Exchange server, MS Office suite, Lotus Notes, Windows XP and providing remote desktop support to end users. Peregrine Service Centre was used for the ticketing system.Companies Supported: Southern Cross Fertilisers, Department of Treasury and Finance (VIC), Flowserve, Queensland TAFE (after hours), Australian National Audit Office, BARA/Triple A, Ministry of Transport(NSW), Crane, Surefire, Commonwealth Bank(backup system), Cathay Pacific.
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Computer Technician/Salesman/Delivery DriverAustralian Computer Clearance Centre Jan 2000 - Nov 2007Building computers, installing software, identifying and solving computer hardware/software problems. Selling computers, customer relations, computer component pickup, deliver new systems, setup networks
Anthony Shepherd Skills
Anthony Shepherd Education Details
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Cannon Hill Anglican CollegeGrades 10 To 12 -
Ryan Catholic Community SchoolGrades 8 To 10
Frequently Asked Questions about Anthony Shepherd
What company does Anthony Shepherd work for?
Anthony Shepherd works for Ipswich City Council
What is Anthony Shepherd's role at the current company?
Anthony Shepherd's current role is Desktop Support Analyst/Technician.
What is Anthony Shepherd's email address?
Anthony Shepherd's email address is an****@****m.co.nz
What schools did Anthony Shepherd attend?
Anthony Shepherd attended Griffith University, Cannon Hill Anglican College, Ryan Catholic Community School.
What are some of Anthony Shepherd's interests?
Anthony Shepherd has interest in Pc Computer Gaming, Kayaking, Camping/hiking, Abseiling, Assistant Rover Adviser, Upper Mt Gravatt Group, Fencing.
What skills is Anthony Shepherd known for?
Anthony Shepherd has skills like Technical Support, Software Installation, Information Technology, Customer Service, Active Directory, Itil, Windows 7, Windows Server, Sharepoint, Troubleshooting, Servers, System Administration.
Who are Anthony Shepherd's colleagues?
Anthony Shepherd's colleagues are Sam Wylie, Brad Guest, Alisha Coyne, Anna Payne, Brett Faint, Tim Waldon, Karen Roberts.
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Anthony Shepherd
Sme Investor - Product And Brand Developer - Passionate About Solid Fuel Cooking Products.Sunshine Coast, Qld -
2careflight.org, jetstar.com -
Anthony Shepherd
Australia -
1 +614181XXXXX
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