Anthony Shepherd Email & Phone Number

Ipswich, Queensland, Australia

This role includes advising/teaching and taking escalations from the Service Desk team, as well as pro-active tasks such as, improving/cleaning up a systems, like Active Directory, Group Policies and Firewalls. I have also been involved in projects to implement new systems or augment existing systems.

Ipswich, Queensland, Australia

Originally part of the transition team moving the support from the Datacom team to an internal team, including training some of the team that was not originally from the Datacom team. After the transition period the role was very similar the role at Datacom, with increased chances to improve skills, like expanding knowledge about PowerShell scripting and.

Ipswich, Australia

In the beginning of this role I was involving in the transition from another managed service provider, thus including collection and documentation of the environment and transfer of their knowledge base of the client into a new instance of Service-Now.During this role the organisation has transitioned in their environment between various.

Brisbane, Australia

In this role, multiple clients were supported. A strong focus was placed on customer service.The majority of clients used Active Directory and Office 365 for user management.Ticketing system used was Cherwell Service Management.Companies Supported: Brisbane Festival, Brisbane Marketing, Queensland TheatreCompany, Queensland Treasury Corporation, Department.

Brisbane, Australia

This role focused on a single client, ACT Health Department. A strong focus was placed on first call resolutions and customer satisfaction. Active directory was the main platform for user administration for this client, however Lotus Notes was also used. CA Service Desk Manager was originally used for the ticketing system, however we later transitioned to.

Brisbane, Australia

This role focused on a single client, Queensland TAFE, which had multiple Institutes and sites within those Institutes that varied in size and available onsite support. Each Institute had a slightly different SOE with some core applications common throughout the client. Users were managed through Active Directory, and an Exchange system for e-mail.

Brisbane, Australia

This role was concurrent with the above 3 roles, duties included maintaining a first aid qualification and attending to injuries, and assisting in the running of Fire Alert/Evacuation Drills.

Brisbane, Australia

This role focused on a single client, Queensland TAFE, however multiple clients were supported. A strong focus was placed on first call resolutions where this was possible. Active directory was the main platform for user administration for these clients. BMC Remedy was used for the ticketing system.Companies Supported: Queensland TAFE, Australian National.

Brisbane, Australia

In this role, multiple clients were supported in various industries, these clients also varied in size (from approx 500 users – over 10,000 users, located in various locations, across multiple platforms, and varying SOE’s). This level of support included remote assistance, ticket logging, management and escalations. A strong focus was placed on first call.

Building computers, installing software, identifying and solving computer hardware/software problems. Selling computers, customer relations, computer component pickup, deliver new systems, setup networks

Education record

Grades 10 To 12

Grades 8 To 10