Anthony Singleton Email & Phone Number

Gaithersburg, Maryland, United States

• Directed IT End User strategy and operating model (organization, talent, employees, vendors, processes, technologies) that addressed business needs and created synergistic solutions with the overall IT strategy and.
• Managed a group of IT Technicians and Leaders by defining deliverables and expectations around projects, requests, and incidents by directing the fulfillment of end-user needs, queue management, statistical analysis.
• Partnered, collaborated, and developed strong relationships with functional and site leaders to understand IT End User needs in support of corporate strategy, corporate objectives and major functional objectives.
• Brought new technology solutions that were relevant and demonstrated ability to juggle multiple development projects/activities.
• Collaborated with the Infrastructure team to ensure the IT Services provided to the End User community were seamless and intuitive while adhering to industry standards and best practices.
• Proactively reached out to the business users to understand service effectiveness, manage service expectations and be the champion for improving service awareness and productivity.

Washington DC-Baltimore Area

■ Directs organizational change of the Technology Services Group for a company with accelerated growth, with the mission to impactfully build for scalability and efficiency.■ Directs a Technology Services department consisting of Call Center, Major Incident, Service Desk, Field Technology, and Desktop Engineering Teams which are responsible as the first.

San Francisco Bay Area

■ Manages a team of 4 MacOS and Windows OS Desktop Engineers by assigning requests and incidents, managing queues, analyzing statistics, counseling and mentoring experienced IT professionals. ■ Manages a team of 10 Service Desktop Technicians by assigning requests and incidents, managing queues, analyzing statistics, counseling and mentoring young IT.

San Francisco Bay Area

■ Manages a team of 10 Service Desktop Technicians by assigning requests and incidents, managing queues, analyzing statistics, counseling and mentoring young IT professionals and interns. ■ Developed Walk Up counter service at multiple locations to allow immediate in person Service Desk Assistance■Responsible for Purchase Orders for all technology.

San Francisco Bay Area

■ Manages a team of 4 Desktop professionals by assigning tickets, managing queues, analyzing statistics, counseling and mentoring young IT professionals. ■ Responsible for Purchase Orders for all technology requirements for resources local and in remote locations.■ Assist in troubleshooting user problems relating to Operating Systems, Network Connectivity.

US West

■ Implement Hardware and Software Solution for storage performance monitoring in datacenters worldwide■ Perform upgrades, installation of software and hardware for private startup in infrastructure performance monitoring■ Train Clients on use and maintenance of hardware and software solution provided to give users visibility into the health of their.

Wilmington, DE

■ Led a team of 4 Desktop professionals by assigning tickets, managing queues, analyzing statistics, counseling and mentoring young IT professionals. ■ Assist in troubleshooting user problems relating to Operating Systems, Network Connectivity, software upgrades, MS Office products and Internet connectivity■ Perform upgrades, installation of software and.

Media, PA

■ Presented purchase offers to sellers for consideration.■ Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other.■ Compared a property with similar properties that have recently sold to determine its competitive market price.■ Advised clients on market conditions, prices, mortgages, legal requirements.

South Eastern Pennsylvania

■ Locate and appraise undeveloped areas for building sites, based on evaluations of area market conditions.■ Review plans for new construction with clients, enumerating and recommending available options and features.■ Solicit and compile listings of available rental properties.■ Develop networks of attorneys, mortgage lenders, and contractors to whom.

Various Locations Worldwide

Finance ChiefResponsible for Pay and Travel entitlements for Marines worldwide while serving as manager of Marine Staff Sergeant.Senior Drill InstructorResponsible for the transformation of 600+ civilians to highly disciplined Marines, while managing teams of Drill Instructors.Communications ChiefResponsible for maintaining communications to include radio.

Oakland, California

Business ConsultancyFocused on advising businesses on how to best use information technology to meet their business objectives.Consumer Break/Fix SolutionsPerformed break/fix tasks for business and home users to include recommendations to alleviate future occurrences.Systems ManagementManaged IT department for nonprofit organization in the capacity of CTO.

Oakland, CA

■ Designed and Implemented Information Technology plan for nonprofit organization in Oakland consisting of database, network, software applications, web presence and Internet connectivity. ■ Rebuilt and networked 5 computers for nonprofit organization in Oakland with Windows 2000 Professional. ■ Facilitated and designed World Wide Web presence for.

Emeryville, CA

■ Repaired, maintained, installed and upgraded computers, networks and applications for CompUSA customers on site, as well as at home. ■ Provided telephone customer support to CompUSA customers with basic to intermediate computer questions. ■ Recommended, as requested, applicable systems for customers, detailing pros and cons of available systems to help.

Oakland Unified School District California

■ Developed high school Internet Café using available technologies and instructing students in the techniques to do the same. ■ Advised teachers with methods to integrate technology into their curricula. ■ Tutored high school students on the various computer applications required to do well in school. ■ Facilitated the integration of Technology into the.

Bachelor Of Science, Information Technology

Masters Certificate, Business Analysis

Masters Certificate, Project Management For It/Is Professionals

Project Manager Certificate, Project Management

Certificate, Communications Chief Course

Certificate, Drill Instructior Course

Certificate, Finance Clerk Course