• Directed IT End User strategy and operating model (organization, talent, employees, vendors, processes, technologies) that addressed business needs and created synergistic solutions with the overall IT strategy and business goals. • Managed a group of IT Technicians and Leaders by defining deliverables and expectations around projects, requests, and incidents by directing the fulfillment of end-user needs, queue management, statistical analysis while counseling and mentoring IT professionals and interns. • Partnered, collaborated, and developed strong relationships with functional and site leaders to understand IT End User needs in support of corporate strategy, corporate objectives and major functional objectives.• Brought new technology solutions that were relevant and demonstrated ability to juggle multiple development projects/activities. • Collaborated with the Infrastructure team to ensure the IT Services provided to the End User community were seamless and intuitive while adhering to industry standards and best practices. • Proactively reached out to the business users to understand service effectiveness, manage service expectations and be the champion for improving service awareness and productivity. • Developed and implemented policies, procedures, automation, and controls for consistent delivery of high availability services in a cost-effective manner using the ITlL framework for Service Management. • Accountable for Vendor Management, conducted regular business reviews and drove innovation and continuous improvement of the contracted services. • Developed and assessed asset life cycle (procurement to retirement) for Services and equipment, including selection of Endpoint devices.

■ Directs organizational change of the Technology Services Group for a company with accelerated growth, with the mission to impactfully build for scalability and efficiency.■ Directs a Technology Services department consisting of Call Center, Major Incident, Service Desk, Field Technology, and Desktop Engineering Teams which are responsible as the first contact for all business and technology needs.■ Manages a group of IT Technicians by defining deliverables and expectations around projects, requests, and incidents by directing the fulfillment of end-user needs, queue management, statistic analysis while counseling and mentoring IT professionals and interns.■ Partners with multiple verticals in the organization to develop solutions for Business and End User Processes and Technologies to accomplish high growth business objectives.■ Provide first-tier support for operations and support teams, including Major Incident Management and Change Management Support.■ Collaborates with the Infrastructure team to ensure the IT Services provided to the End User community are seamless and intuitive while adhering to industry standards and best practices.■ Supports the deployment of hardware and peripherals (PC/Macs, printers, monitors, etc.) across 5 nationally located sites to include 2 supply chain warehouses and a manufacturing plant.

■ Manages a team of 4 MacOS and Windows OS Desktop Engineers by assigning requests and incidents, managing queues, analyzing statistics, counseling and mentoring experienced IT professionals. ■ Manages a team of 10 Service Desktop Technicians by assigning requests and incidents, managing queues, analyzing statistics, counseling and mentoring young IT professionals and interns. ■ Developed and Maintains the Patch Management process to include Test and Deploy of end-user machine patches.■ Responsible for RF-One Image ensuring a stable platform for all end-user computing on the MacOS and Windows platforms■ Developed roadmaps and participates in the standards process for PCI Compliance■ Partners with Infrastructure teams to develop solution designs■ Maintains deep technical and business knowledge of industry directions and trends in the area of system engineering to include O365 administration, GPO definitions and AD administration■ Provide last tier support for operations and support teams, including root cause analysis and preventative analysis■ . Supports the deployment of hardware and peripherals (PC/Macs, printers, monitors, etc.)

■ Manages a team of 10 Service Desktop Technicians by assigning requests and incidents, managing queues, analyzing statistics, counseling and mentoring young IT professionals and interns. ■ Developed Walk Up counter service at multiple locations to allow immediate in person Service Desk Assistance■Responsible for Purchase Orders for all technology requirements for resources locally and in remote locations.■ Developed and maintained Major Incident Process in keeping with ITIL Best Practices■ Manage Project to Design and Deploy new Audio, Video and Conferencing Solution, eliminating the need for multiple technologies by using Zoom as a single source for meetings, conferencing and collaboration■ Negotiated Managed Print Solution to effectively resolve issues related to print management.■ Managed project to replace RSA VPN solution with Global Protect allowing a better solution for remote management of assets and remote access to local network.■ Implemented Digital Signage Process allowing Corporate Communication the technology resources to communicate the corporate message over multiple campuses and with multiple departments and zones.■ Directly responsible for globally located 24x7x365 Service Desk support for Rodan and Fields to include 3 party service support vendors and Global Major Incident coverage during these times.■ Responsible for the team that provides first contact support to technology for 1500+ users worldwide in keeping with ITIL Service Desk model

■ Manages a team of 4 Desktop professionals by assigning tickets, managing queues, analyzing statistics, counseling and mentoring young IT professionals. ■ Responsible for Purchase Orders for all technology requirements for resources local and in remote locations.■ Assist in troubleshooting user problems relating to Operating Systems, Network Connectivity, software upgrades, MS Office products and Internet connectivity■ Perform upgrades, installation of software and drivers and essential desktop troubleshooting■ Install logical printers on print servers and troubleshoot of hardware peripherals■ User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates■ Assist with on-site visits and hardware troubleshooting and local system upgrades■ Responsible for imaging desktops and laptops using network images installed software to workstations and laptops using SCCM■ Create and maintain domain accounts and passwords using Active Directory Users and Computers■ Responsible for remote support of traveling users and home users with Junos VPN.■ Manage special projects as directed■ Responsible for multi-floor 24x7x365 Service Desk support for Bare Escentuals executives and their immediate representatives.■ Responsible for support of visiting Executive’s and their administrators. ■ Providing support of 300+ mobile devices. ■ Responsible for the day to day support of mobile devices to include Androids, IPhones, IPad and laptops■ Managed the team responsible for the AV equipment for small, medium, and auditorium size conference rooms to include, Audio Conferencing, Video Conferencing, Presentation hardware and software applications, Lighting and ambience controls■ Responsible for Back Office PC operations in a retail environment of 200+ Bare Minerals Stores and Kiosks worldwide.

■ Implement Hardware and Software Solution for storage performance monitoring in datacenters worldwide■ Perform upgrades, installation of software and hardware for private startup in infrastructure performance monitoring■ Train Clients on use and maintenance of hardware and software solution provided to give users visibility into the health of their Storage Area Networks.■ Immediate face on the ground for remote startup organization performing Selling, Servicing and Maintaining of customer relationship.■ Manage special projects as directed.

■ Led a team of 4 Desktop professionals by assigning tickets, managing queues, analyzing statistics, counseling and mentoring young IT professionals. ■ Assist in troubleshooting user problems relating to Operating Systems, Network Connectivity, software upgrades, MS Office products and Internet connectivity■ Perform upgrades, installation of software and drivers and essential desktop troubleshooting■ Install logical printers on print servers and troubleshoot of hardware peripherals■ User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates■ Assist with on-site visits and hardware troubleshooting and local system upgrades■ Responsible for imaging desktops and laptops using Norton Ghost and more recently OSDinstalled software to workstations and laptops using SCCM■ Create and maintain user accounts and passwords using Active Directory■ Responsible for remote support of traveling users and home users with Checkpoint VPN■ Responsible for developing disaster recovery image for entire organization to ensure continuity in case of emergency■ Manage special projects as directed

■ Presented purchase offers to sellers for consideration.■ Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other.■ Compared a property with similar properties that have recently sold to determine its competitive market price.■ Advised clients on market conditions, prices, mortgages, legal requirements and related matters.■ Promoted sales of properties through advertisements, open houses, and participation in multiple listing services.■ Accompanied buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting■ Prepared documents such as representation contracts, purchase agreements, closing statements, deeds and leases.■ Conferred with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.■ Coordinated property closings, overseeing signing of documents and disbursement of funds.■ Contacted property owners and advertise services to solicit property sales listings.■ Displayed commercial, industrial, agricultural, and residential properties to clients and explain their features■ Reviewed property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets.■ Coordinated appointments to show homes to prospective buyers.■ Answered clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.■ Advised sellers on how to make homes more appealing to potential buyers.

■ Locate and appraise undeveloped areas for building sites, based on evaluations of area market conditions.■ Review plans for new construction with clients, enumerating and recommending available options and features.■ Solicit and compile listings of available rental properties.■ Develop networks of attorneys, mortgage lenders, and contractors to whom clients may be referred.■ Inspect condition of premises, and arrange for necessary maintenance or notify owners of maintenance needs.■ Rent or lease properties on behalf of clients.■ Investigate clients' financial and credit status to determine eligibility for financing.■ Conduct seminars and training sessions for sales agents to improve sales techniques.■ Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.■ Arrange meetings between buyers and sellers when details of transactions need to be negotiated.■ Secure construction or purchase financing with own firm or mortgage company.

Finance ChiefResponsible for Pay and Travel entitlements for Marines worldwide while serving as manager of Marine Staff Sergeant.Senior Drill InstructorResponsible for the transformation of 600+ civilians to highly disciplined Marines, while managing teams of Drill Instructors.Communications ChiefResponsible for maintaining communications to include radio, computers and wire disciplines while managing communications teams throughout the world.

Business ConsultancyFocused on advising businesses on how to best use information technology to meet their business objectives.Consumer Break/Fix SolutionsPerformed break/fix tasks for business and home users to include recommendations to alleviate future occurrences.Systems ManagementManaged IT department for nonprofit organization in the capacity of CTO while mentoring high school student to assume role after graduation.Personal Computer SupportBreak/Fix solutions as well as tutoring services for clients of all ages.

■ Designed and Implemented Information Technology plan for nonprofit organization in Oakland consisting of database, network, software applications, web presence and Internet connectivity. ■ Rebuilt and networked 5 computers for nonprofit organization in Oakland with Windows 2000 Professional. ■ Facilitated and designed World Wide Web presence for nonprofit organization in Oakland using HTML and Dreamweaver web development applications.

■ Repaired, maintained, installed and upgraded computers, networks and applications for CompUSA customers on site, as well as at home. ■ Provided telephone customer support to CompUSA customers with basic to intermediate computer questions. ■ Recommended, as requested, applicable systems for customers, detailing pros and cons of available systems to help customers make “the right choice” when purchasing technology.@Home Installer■ Performed onsite service at customer’s homes allowing full service technology solutions to include home networking, AV setups, desk side support and wireless router configurations.

■ Developed high school Internet Café using available technologies and instructing students in the techniques to do the same. ■ Advised teachers with methods to integrate technology into their curricula. ■ Tutored high school students on the various computer applications required to do well in school. ■ Facilitated the integration of Technology into the high school by setting up a wireless network across the city block long campus.■ AmeriCorps internship dedicated to lessening the effects of the Digital Divide.