Complaints Team Leader
Current
Nov 2023 - Present
AeroLeads people directory · profile
Anthony Smith Email & Phone Number
Complaints Team Leader at Tandem Bank
at
Tandem Bank
1 work email found
@tandem.co.uk
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Complaints Team Leader at Tandem Bank
Location
Blackpool, England, United Kingdom
Company size
Who is Anthony Smith? Overview
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Quick answer
Anthony Smith is listed as Complaints Team Leader at Tandem Bank at Tandem Bank, a company with 143 employees, based in Blackpool, England, United Kingdom. AeroLeads shows a work email signal at tandem.co.uk and a matched LinkedIn profile for Anthony Smith.
Anthony Smith previously worked as Complaints Team Leader at Tandem Bank and Complaints Officer at Tandem Bank. Anthony Smith holds O Levels from Tarleton High School.
Company email context
Email format at Tandem Bank
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{first}.{last}@tandem.co.uk
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AeroLeads found 1 current-domain work email signal for Anthony Smith. Compare company email patterns before reaching out.
Profile bio
About Anthony Smith
An approachable, reliable, organised and pragmatic individual with over 30 years experience in the banking industry spanning a number of risk disciplines including Complaint Handling, KYC, Credit and Operational Risk Management. Following a period of various complaint handling contracting roles I am currently the SME for irresponsible lending complaints and hold sole responsibility for all FOS related complaints covering personal loans, car finance and secured 2nd charge loans.I would be interested in this type of contracting opportunity or a similar permanent position for future roles.
Listed skills include Quality Assurance, Complaint Investigations, Kyc, Regulatory Compliance, and 17 others.
Current workplace
Anthony Smith's current company
Company context helps verify the profile and gives searchers a useful next step.
Tandem Bank
10 roles
Anthony Smith work experience
A career timeline built from the work history available for this profile.
Complaints Officer
Subject matter expert for irresponsible lending complaints covering personal loans, car finance and secured 2nd charge home loans.Responsible for handling all FOS related complaints.
May 2021 - Jan 2024
Ppi Complaint Reviewer
PPI Complaints Handler covering all aspects of the process from initial capture, assessment and remediation / redress.
Jan 2017 - May 2021
Quality Assurance Consultant
Working as part of a small team I was responsible for monitoring and assessing the successful application of the Barclays QA framework across a wide variety of complaint types. Day to day responsibilities included sampling of all cases logged to ensure new guidance was fully understood and embedded within the QA framework.
Jan 2016 - Dec 2016
Subject Matter Expert / Pba Complaints Handler
Responsible for investigating complex banking complaints including debt collection and recovery, packaged bank account mis-selling and payment protection insurance mis-selling.Acted as subject matter expert, providing coaching and feedback to internal Huntswood colleagues to ensure client and regulatory standards maintained and fair outcomes for customers.
Feb 2015 - Dec 2015
Credit Policy And Process Risk Manager
Subject matter expert, providing credit policy and process advice and guidance to front line relationship management and credit underwriting teams. Developed new, and maintained existing credit policies, procedures and ongoing credit stewardship/control requirements to support the end to end credit risk management framework and address any new or changing.
Nov 2007 - Jan 2015
Credit & Operational Risk Manager
Subject matter expert with responsibility for the control of all areas of credit and operational risk for North West Corporate region covering c75 staff across Manchester and Liverpool offices.Delivered local credit and operational risk induction training to new staff and ongoing coaching to existing customer relationship teams. Areas covered included.
May 2004 - Nov 2007
Business Account Manager
Managed a portfolio of up to 150 business banking customers experiencing financial distress.Negotiated appropriate repayment strategies with customers to resolve financial distress and mitigate risk of loss to the bank.
Sep 2001 - May 2004
Personal Account Manager
Negotiated appropriate repayment strategies with personal banking customers to resolve financial distress and mitigate risk of loss to the bank.
Oct 1997 - Sep 2001
Jul 1984 - Oct 1997
Team & coworkers
Colleagues at Tandem Bank
Other employees you can reach at tandem.co.uk. View company contacts for 143 employees →
EG
Emyr Griffiths
Colleague at Tandem BankGreater Cardiff Area, United Kingdom, United Kingdom
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RK
Rick Keeble
Colleague at Tandem BankRamsbottom, England, United Kingdom, United Kingdom
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HH
Holly Hawthornthwaite
Colleague at Tandem BankLytham St Anne's, England, United Kingdom, United Kingdom
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RL
Ryan Lambert
Colleague at Tandem BankChester-Le-Street, England, United Kingdom, United Kingdom
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ED
Elika Davies
Colleague at Tandem BankBlackpool, England, United Kingdom, United Kingdom
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NL
Nathan Lyons
Colleague at Tandem BankGreater Cardiff Area, United Kingdom
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SS
Stephen Short
Colleague at Tandem BankGwaelod-Y-Garth, Wales, United Kingdom, United Kingdom
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ML
Mark Lewis
Colleague at Tandem BankLlangennech, Wales, United Kingdom, United Kingdom
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TP
Tom Price
Colleague at Tandem BankSwansea, Wales, United Kingdom, United Kingdom
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MD
Matthew Davis
Colleague at Tandem BankBlackpool, England, United Kingdom, United Kingdom
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Emyr Griffiths
Colleague at Tandem BankGreater Cardiff Area, United Kingdom, United Kingdom
View →
RK
Rick Keeble
Colleague at Tandem BankRamsbottom, England, United Kingdom, United Kingdom
View →
HH
Holly Hawthornthwaite
Colleague at Tandem BankLytham St Anne's, England, United Kingdom, United Kingdom
View →
RL
Ryan Lambert
Colleague at Tandem BankChester-Le-Street, England, United Kingdom, United Kingdom
View →
ED
Elika Davies
Colleague at Tandem BankBlackpool, England, United Kingdom, United Kingdom
View →
NL
Nathan Lyons
Colleague at Tandem BankGreater Cardiff Area, United Kingdom
View →
SS
Stephen Short
Colleague at Tandem BankGwaelod-Y-Garth, Wales, United Kingdom, United Kingdom
View →
ML
Mark Lewis
Colleague at Tandem BankLlangennech, Wales, United Kingdom, United Kingdom
View →
TP
Tom Price
Colleague at Tandem BankSwansea, Wales, United Kingdom, United Kingdom
View →
MD
Matthew Davis
Colleague at Tandem BankBlackpool, England, United Kingdom, United Kingdom
View →
4 education records
Anthony Smith education
O Levels
Tarleton High School
Certificate In Retail Credit
Btec
Certificate In Retail Credit
Institute Of Financial Services
Foundations Of Banking Risk Program
Global Association Of Risk Professionals
FAQ
Frequently asked questions about Anthony Smith
Quick answers generated from the profile data available on this page.
What company does Anthony Smith work for?
Anthony Smith works for Tandem Bank.
What is Anthony Smith's role at Tandem Bank?
Anthony Smith is listed as Complaints Team Leader at Tandem Bank at Tandem Bank.
What is Anthony Smith's email address?
AeroLeads has found 1 work email signal at @tandem.co.uk for Anthony Smith at Tandem Bank.
Where is Anthony Smith based?
Anthony Smith is based in Blackpool, England, United Kingdom while working with Tandem Bank.
What companies has Anthony Smith worked for?
Anthony Smith has worked for Tandem Bank, Shop Direct, Huntswood, Rbs, and Royal Bank Of Scotland.
Who are Anthony Smith's colleagues at Tandem Bank?
Anthony Smith's colleagues at Tandem Bank include Emyr Griffiths, Rick Keeble, Holly Hawthornthwaite, Ryan Lambert, and Elika Davies.
How can I contact Anthony Smith?
You can use AeroLeads to view verified contact signals for Anthony Smith at Tandem Bank, including work email, phone, and LinkedIn data when available.
What schools did Anthony Smith attend?
Anthony Smith holds O Levels from Tarleton High School.
What skills is Anthony Smith known for?
Anthony Smith is listed with skills including Quality Assurance, Complaint Investigations, Kyc, Regulatory Compliance, Banking, Risk Management, Policy Analysis, and Operational Risk Management.
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