Anthony Smith Email & Phone Number

Blackpool, England, United Kingdom

Blackpool, England, United Kingdom

Subject matter expert for irresponsible lending complaints covering personal loans, car finance and secured 2nd charge home loans.Responsible for handling all FOS related complaints.

Aintree

PPI Complaints Handler covering all aspects of the process from initial capture, assessment and remediation / redress.

Wavertree, Liverpool

Working as part of a small team I was responsible for monitoring and assessing the successful application of the Barclays QA framework across a wide variety of complaint types. Day to day responsibilities included sampling of all cases logged to ensure new guidance was fully understood and embedded within the QA framework.

Birchwood

Responsible for investigating complex banking complaints including debt collection and recovery, packaged bank account mis-selling and payment protection insurance mis-selling.Acted as subject matter expert, providing coaching and feedback to internal Huntswood colleagues to ensure client and regulatory standards maintained and fair outcomes for customers reached by following defined processes.

Manchester, United Kingdom

Subject matter expert, providing credit policy and process advice and guidance to front line relationship management and credit underwriting teams. Developed new, and maintained existing credit policies, procedures and ongoing credit stewardship/control requirements to support the end to end credit risk management framework and address any new or changing regulatory requirements. Effective management of multiple stakeholder relationships to obtain support for new policies /… Show more Subject matter expert, providing credit policy and process advice and guidance to front line relationship management and credit underwriting teams. Developed new, and maintained existing credit policies, procedures and ongoing credit stewardship/control requirements to support the end to end credit risk management framework and address any new or changing regulatory requirements. Effective management of multiple stakeholder relationships to obtain support for new policies / changes to existing policies.Production of risk board papers for senior risk management approval. Show less

Manchester, United Kingdom

Subject matter expert with responsibility for the control of all areas of credit and operational risk for North West Corporate region covering c75 staff across Manchester and Liverpool offices.Delivered local credit and operational risk induction training to new staff and ongoing coaching to existing customer relationship teams. Areas covered included control of excess positions, Know Your Customer, Anti Money Laundering awareness, high-risk account escalation, systems access and… Show more Subject matter expert with responsibility for the control of all areas of credit and operational risk for North West Corporate region covering c75 staff across Manchester and Liverpool offices.Delivered local credit and operational risk induction training to new staff and ongoing coaching to existing customer relationship teams. Areas covered included control of excess positions, Know Your Customer, Anti Money Laundering awareness, high-risk account escalation, systems access and business continuity contingency planning. Show less

Manchester, United Kingdom

Managed a portfolio of up to 150 business banking customers experiencing financial distress.Negotiated appropriate repayment strategies with customers to resolve financial distress and mitigate risk of loss to the bank.

Manchester, United Kingdom

Negotiated appropriate repayment strategies with personal banking customers to resolve financial distress and mitigate risk of loss to the bank.

Preston, United Kingdom

Various traditional branch banking roles

O Levels

Certificate In Retail Credit

Certificate In Retail Credit

Foundations Of Banking Risk Program