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Anthony Smith is listed as Project Manager at Computacenter, a with 10788 employees, based in Greater Leeds Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Anthony Smith.
Anthony Smith previously worked as Project Coordinator at Computacenter and IT Helpdesk Manager at Blacklight Software. Anthony Smith holds Bachelor Of Science (Bsc), Information Technology, 2:1 from University Of Leeds.
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Project Manager with a demonstrated history of working in the information technology and services industry. Strong information technology professional with a Bachelor of Science (BSc) Information Technology from University of Leeds. PRINCE 2 Accredited individual who is results orientated and has a keen attention for detail.
Listed skills include Microsoft Office, Sql, Php, Python, and 24 others.
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Manchester, United Kingdom
Involved in the management of end to end processes for many complex and varied projects with a variety of responsibilities:- Project Management- Stakeholder Management- RAID Management- Data Analysis- Business Analysis- Resource Management - Financial Cost Tracking
Involved in the management of end to end processes for many complex and varied projects with a variety of responsibilities:- Project Management- Stakeholder Management- RAID Management- Data Analysis- Business Analysis- Resource Management - Financial Cost Tracking
Wakefield, West Yorkshire, United Kingdom
In addition to completing first and second line support I was responsible for managing and supervising the daily operations of the Helpdesk. Duties: Ensuring tickets are dealt with within Service Level Agreements and comply with company standards Analyse Helpdesk activity and make recommendations for increased organisational efficiency and effectiveness. Provided and participated in hands on expertise and resolution on a regular basis. Planned, developed and implemented new support policies and procedures by establishing company-wide help desk systems and processes for managing and tracking to provide trend analysis and ticket reporting to management. Demonstrated experience of managing a technical support team with strategic planning Evaluating tickets to determine trends and escalation paths Able to lead, motivate and train IT Helpdesk team
Leeds, United Kingdom
Responsible for taking and logging incoming calls & providing efficient operational customer support for all 1st Line issues relating to tills, peripherals, maintenance and 3rd party equipment . Supporting over 2, 400 shops and on average answering 150 calls a dayDuties:Providing technical support over the phone to all staff membersHandling incoming incidents via the phone/e-mail promptly and effectively.Diagnosing and resolving a wide range of technical issues over the phone.Taking ownership of a call and seeing it through to closure.Escalating calls and issues where necessary to senior managers, team leaders and 3rd party companies.Investigating and implementing ways of reducing calls to the Help Desk.Ensuring that all call details are captured and entered in the logging software.Updating support documentation.Answering & responding to all calls and requests within agreed time scales.Keeping customers updated as to progress.
Leeds, United Kingdom
Professional management of incoming calls dealing with new and existing clients. Working within a pressured environment at all times of the day and night. Duties:Providing advice, information and assistanceTarget to resolve all enquires on first contact with the client.Working to rigid call handling service level targets.Managing client complaints through to resolution.Researching resolution having identified correct resources.Processing orders, forms and applications.Accurately recording of client details on call logging system.Maintaining s professional and courteous manner at all times.Escalating client complaints where appropriateBooking branch appointmentsMaintaining client data records across numerous systemsIdentifying client requirements and recommending suitable productsAdhering to targetsKeeping up to date with financial legislation
Other employees you can reach at computacenter.com. View company contacts for 10788 employees →
David Howard
Colleague at ComputacenterBrize Norton, England, United Kingdom
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AC
Ashish Choudhary
Colleague at ComputacenterSaharanpur, Uttar Pradesh, India
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Yumna Davids
Colleague at ComputacenterCity Of Cape Town, Western Cape, South Africa
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SG
Sándor Gellért
Colleague at ComputacenterCluj, Romania
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LB
Loïc Bauwens
Colleague at ComputacenterCornebarrieu, Occitanie, France
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Stephanie Legal
Colleague at ComputacenterGreater Barcelona Metropolitan Area, Spain
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SB
Sandra Borges Correia
Colleague at ComputacenterLloret De Mar, Catalonia, Spain
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DP
David Paul Ii
Colleague at ComputacenterSchaumburg, Illinois, United States
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FW
Frank Watzka
Colleague at ComputacenterAugsburg, Bavaria, Germany
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SF
Steven Fowler
Colleague at ComputacenterBournemouth, England, United Kingdom
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Activities and Societies: School of Computing Society
Quick answers generated from the profile data available on this page.
Anthony Smith works for Computacenter.
Anthony Smith is listed as Project Manager at Computacenter.
Anthony Smith is based in Greater Leeds Area, United Kingdom while working with Computacenter.
Anthony Smith has worked for Computacenter, Blacklight Software, William Hill, and Hbos.
Anthony Smith's colleagues at Computacenter include David Howard, Ashish Choudhary, Yumna Davids, Sándor Gellért, and Loïc Bauwens.
You can use AeroLeads to view verified contact signals for Anthony Smith at Computacenter, including work email, phone, and LinkedIn data when available.
Anthony Smith holds Bachelor Of Science (Bsc), Information Technology, 2:1 from University Of Leeds.
Anthony Smith is listed with skills including Microsoft Office, Sql, Php, Python, Business Process, Business Strategy, Html 5, and Css3.
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