•Cultivating and maintaining relationships with an exclusive clientele, ensuring personalized experiences that led to a 30% year-over-year increase in repeat VIP bookings and bolstered positive word-of-mouth referrals among high-profile clients.•Collaborated with the events teams to orchestrate corporate events, private events, resulting in enhanced event-related revenue and consistent client satisfaction.•Oversaw the seamless coordination of VIP reservations, including tailored seating arrangements, special requests, ensuring a flawless experience for elite guests and reducing potential operational mishaps.

•Supervise events for best-in-class service via Salesforce. •Established relationships with local businesses and organizations, expanding the venue's reach and reputation as a go-to destination for exceptional private events and catering services. •Schedule associates accordingly within an hourly timeframe.• Proactively identified opportunities to optimize clients' on the Topgolf platform, driving increased revenue and repeat business• Collaborated with hospitality managers to streamline operations and enhance guest satisfaction

•Took ownership of the preparation, completion, and issuance of proper credentials of the company’s employees and subcontractors. •Acquired full accountability on the ensuring, bolstering, and maximizing operational efficiencies and arena readiness of diverse events.•Effectively commanded, mobilized, and allocated work assignments of company personnel and cross-functional service teams.

• Work with 90 percent of professional teams including the NBA, MLB, NHL, NFL, MLS and various other properties across the sports and music landscape• Compile weekly reports regarding new sponsorships within the designated and surrounding regions

• Directly interfaced and built rapport with prospective, new, and existing clients to identify and fulfill their event needs and specifications.• Skillfully utilized ViewStub software for event documentation and integration, streamlining event ticketing and registration. • Drove consistent revenue growth with strategic and tactical management and optimization of multiple customer accounts for events. • Owned contract negotiation efforts with target high school organizations to utilize ViewStub ticketing platform for sport event livestream.

- Managed the email list for over 50 national and local artists- Maintained consistent communication with artists to assist them with any requests or concerns they had and made sure they kept up with their promotional content on their social media pages- Prepared green rooms, coordinated credentials, and scheduled transportation for artists

-Developed a strong relationship with Costco personnel and provided exceptional customer service. -Executed visual merchandising standards that moved customers towards our shelves. -Maintained knowledge of the sales goals, inventory levels, and guest shopping patterns.