Personal concierge services for owners and residents of the 321 Ocean Condominium in South Beach Miami.

Personal concierge services for owners and residents of the Continuum on South Beach one of the most luxury condominium resorts in South Beach Miami.

The Setai is a Member of the Leading Hotels of the World.- Responsible for 60 employees in a 170 room hotel encompassing 2 buildings.- Ensure cleanliness and maintenance of the resort is always at the highest standard.- Oversee the effective hiring, firing and performance review and training of employees to ensure the achievement departmental productivity objectives and that service quality standards are met.- Develop and implement systems for inspecting and managing the quality of housekeeping - Oversee inspections to ensure procedures are followed according to resort standards.

- Responsible for 30 employees in a 80 room hotel encompassing 2 buildings.- Provide immediate information to front desk on the status of guest rooms to ensure accurate and timely reporting on room availability.- Maintain and monitor all off market rooms, ensure only perfect rooms are open for guest sell.- Compile and report information on housekeeping activities and expenses.

- Responsible for 200 employees in 810 room hotel encompassing 2 building.- Conducted pre-shift and monthly department meeting.- Gave remedial training to correct worker deficiencies,- Established procedures for work of housekeeping staff and planned work schedule to ensure adequate service.- Evaluated records to forecast department personnel requirements and to prepare budget.

- Reviewed project proposals to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements and allotment of available resources to various phases of project.- Prepared and analyzed reports on labor cost and production operations to determine whether operating cost standards were being met.- Completed onboard audits of all stores within the Hotel, Food & Beverage department,