As the Lead Underwriter; Reviewed credit profiles to determine credit worthiness. Ensured underwriting guidelines such as debt-to-income, payment history, and credit utilization are all in-line with current policy.· Rendered credit decisions such as; approving and denying new loans, increasing maximum loan amounts, and adding stipulations. · Reviewed loan packages for accuracy prior to daily funding batches.

· Processed new applications and review credit reports to determine credit worthiness.· Reviewed new applications for fraud prevention; suspicious activity and blocking accounts that had questionable purchasing patterns. · Monitor and provide feedback for my teams calls for quality assurance; ensure the Nordstrom brand is represented at all times.· Handle customer escalations and provide assistance when my team ran into an issue they could not resolve· Answered high volume incoming calls from credit card customers and assisted with inquiries; purchase history, balance, credit limit increases, APR reductions, pay by phones, online account access, and any credit related question.