Developed and managed the ServiceNow Virtual Agent platform, creating engaging content for users while integrating the agent across various platforms. Collaborated with teams to gather requirements and deliver new features. Promoted the Virtual Agent through social media, implemented efficient change management processes, and used data to enhance its performance and user experience.

Provided technical support for hardware, software, and network issues. Efficiently managed and resolved support requests. Maintained accurate service records, assisted with system setups, and analyzed service performance. Educated users on IT best practices and collaborated with team members to improve support processes.

Provided front of house services such as seating guests, taking orders, managing reservations, customer inquiries, and coordinating with the kitchen. Also took on additional bartending and delivery duties when required.