Product Level Blocking Merchant Onboarding ManagerSign up for Product Level Blocking - https://portal.plbmerchant.com.au/ Duties: • Work closely with the leadership team to understand the current pipeline of merchants being onboarded, and the priorities and provide regular status updates.• Coordinate the onboarding of small, medium to corporate enterprise merchants for PLB deployment to Go-Live.• Complete comprehensive reviews including report preparation and analysis of findings, and propose recommendations for fundamental impact on the onboarding process.• Act as a mentor to less experienced individuals and may assist with their development.• Collaborate with work colleagues to resolve merchant issues for onboarding.• Maintain key stakeholder relationships with POS providers, Acquiring Banks and Services Australia Product Level Blocking Team and Merchant Engagement Team.• Manage PLB Portal User Access requests• Manage PLB Metadata Manager• Coordinate PLB enablement with the Acquiring Banks e.g. manage the PIN pad software and PIN pad upgrades at the merchant site.• Coordinate PLB deployment with POS providers at the merchant site to ensure PLB Go-Live is completed.• Improve the BAU processes and merchant onboarding experience.• Vendor Management

Alliance of Indigenous Communities of Technology (ICT) is an Australian Indigenous ICT business that works with best-in-breed partners to deliver the most cutting-edge technology for the benefit of our customers and indigenous people in Australia and worldwide. We work on projects that have a direct impact on the underprivileged and disadvantaged members of society and influence governments and decision-makers worldwide to do the same.

• Managing day-to-day operations• Strong stakeholder management skills, building trusted customer partnerships• Produce metrics, reports & analysis to ensure issues are understood and resolved in a timely manner• Measure and report on operational performance and develop plans to improve relevant keyperformance indicators• Managing resource allocation and utilisation to relevant projects and BAU support activities• Collaborate closely with the staff to implement processes and procedures that improve compliance• Empower the operational team with the leadership and resources they need to successfullycomplete strategies and initiatives.• Positively represent the company at all times through a success-oriented and professionaldemeanor• Client Data Protection management• Contract compliance management• Records compliance• Resource management (roll-on / roll-off, building access, system access, security clearances)

Provide on-site support to Accenture’s business/client units and project teams on contract management on policy compliance matters. Initiate, track and monitor contract changes, deliverables, correspondence and risks, and maintain associated documentation.Roles:• Records management compliance support: ANZ 2013 to 2018• Safety Security Team: Level 3 Admin support for CCure 9000Duties:• CCure 9000 support for ANZ workplace team (building access, creating and maintaining Accenture profiles, monthly reports, system testing, profile vetting for new joiners/international transfers)• Client Data Protection management• Contract compliance management• Records compliance• Resource management (roll-on/roll-off, building access, system access, security clearances)• Monthly reporting (Project report tracking on status reports, deliverables, acceptance certificates, key communication emails)• Coordination and submission of records in the repository system• Managing work plans (management of MS Project Server and share point registers)• Manage offshore teams (complete compliance and resource management tasks)

Roles:• ANZ Contract Management: Australian Taxation Office • Program Management: Department of Defence Duties:• Proactively identify bottlenecks in the process by reducing and contributing to solving problems and working as a positive engaged team member. • Responsible for creating and maintaining documentation on processes• Own the end-to-end tracking of the process of contract management and accountable for operational analysis and reporting needs• Managing relationships internally and externally with key stakeholders.• Supporting the sales team on all specialist reporting requirements, quarterly and annual plan preparation• Contract compliance management• Records compliance• Resource management (roll-on/roll-off, building access, system access, security clearances, police checks)• Monthly reporting (project report tracking on status reports, deliverables, acceptance certificates, key communication emails)• Subcontract management

Program AdministrationDuties:• Manage contracts for the Workplace Modification Scheme (WMS), Auslan For Employment (AFE) and JobAccess.• Complete all requests for contract/deed variations (2 business day KPI to action)• Monthly data reporting for WMS and JobAccess expenditure for state allocations• Manage and maintain the JobAccess website • Maintain and update the JobAccess user guide • Manage incoming emails and financial claims for WMS and AFE • Managing Customer Relationship Management (CRM) and Ministerial Brief responses

Program management and operational policy for Disability Employment Network (DEN) which providesspecialist assistance to job seekers with disability, focusing on achieving sustainable employmentoutcomes and increasing work capacity.DutiesManagement of Contract Variations (CV):Service Providers send in written requests for change to their current contract. Upon receiving the CV, Ithen check to see if it includes:- Signed approval by Account Manager - Copy of the Service Provider’s correspondence, andprintout of the change request. - Once I have reviewed the documents and completed the checks, I then forward onto the DEN delegatefor approval and automatically approved on the system. - Documents relating to signed approved CVs arethen filed on hardcopy file and the process is completeManagement of Contract Funding:The Contract Managers send advice regarding funding amounts for their Service Provider has beenexceeded and therefore payments cannot be processed against their contract. The process is for them tosend through the Customer Relationships Management System (CRM).Management of Customer Relationships Management System (CRM):- Liaise with other sections by managing responses for the State Officers/Contract Manager enquiries.- Monitor incoming, outgoing and outstanding queries/responses that are due within 72 hours of receivingthe initial queries.- Responsible for drafting up a policy response within my own section. Upon approval from my director, Isubmit my response on the CRM system and the Contract Manager would then receive my response andthen advise the Service Provider of the outcome.