Francesca De Santis

Francesca De Santis Email and Phone Number

ITO & Cloud - Monitoring and Automation - DXC Technology @ DXC Technology
virginia, united states
Francesca De Santis's Location
Bitetto, Apulia, Italy, Italy
Francesca De Santis's Contact Details

Francesca De Santis work email

Francesca De Santis personal email

n/a
About Francesca De Santis

- Joined EDS in July 1999 as help desk coordinator for the ENI (Snam, Saipem, Tecnico Scientifico…) services department. - Then working as Senior Technical Consultant in the Tools and Automation Organization supporting accounts like ENI, Luxottica, ESA, Sky, etc.Expert in Service Management ITSM processes and tools - ServiceNow CSA, Dynatrace Associate Certification

Francesca De Santis's Current Company Details
DXC Technology

Dxc Technology

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ITO & Cloud - Monitoring and Automation - DXC Technology
virginia, united states
Website:
dxc.technology
Employees:
83579
Francesca De Santis Work Experience Details
  • Dxc Technology
    It System Administrator
    Dxc Technology Apr 2017 - Present
    Bari, Puglia, Italia
  • Hp Enterprise Services
    Technical Consultant
    Hp Enterprise Services 2007 - Apr 2017
    Technical expertise on the following platforms for ENI, Saipem, SNAM RETE GAS, LUXOTTICA, SKY customer:Tivoli, Patrol, Snmp, HPOMU, Operation Orchestration, SRA (ACF, UCMDB, ESL) ITIL process expert on IMAC (SSR – Standard Service Request Management), Change Management.Monthly update of several workforce tools: Workforce Plan, Account Plan Interlock, Resource Point, Volume Point, GHRMS-DCS SharePoint. Data monitoring reporting for manage SLA and KPI of any customers.• Able to work successfully and productively in a team environment or independently and deal with multi-tasks effectively.• Strong ability to perform well and be unfailingly diplomatic in a high pressure and complex environment.• Excellent problem-solving skills with the ability to envision and deliver innovative solutions.• Excellent communication and interpersonal skills with ability to listen effectively, respond appropriately, and maintain mutual comfort level while relating to a diverse workforce.• High energy level, ability to multitask, establish priorities, work independently.• Ability to establish credibility and be decisive.
  • Hp Enterprise Services
    Change Implementer
    Hp Enterprise Services Jul 2006 - Sep 2007
    Change requests implementation according to ITIL processes, accountable for server monitoring setup through the different faces of server lifecycle: creation, update and decommissioning; expert with the following tools set: Tivoli, Patrol, Snmp, HPOMU, HPSA, HPOO, ESL, SM9, HPPA, Sitescope, DDMI, ACF, ERM
  • Eds Italia Spa
    Help Desk
    Eds Italia Spa Jul 1999 - Jul 2006
    Accountable for IMAC implementation delivered to the most relevant departements from the Italian Gov sector and to an italian petroleum company
  • Albo Tirocinanti Commercialisti Di Bari
    Tirocinante
    Albo Tirocinanti Commercialisti Di Bari Mar 2007 - Jul 2010
    Iscrizione presso l’Albo dei tirocinanti dei Dottori Commercialisti di Bari
  • Sai Assicurazioni
    Collaboratrice
    Sai Assicurazioni Mar 1998 - Jul 1999
    Supporting an insurance agency SAI Assicurazioni – responsible for defining and agreeing with the agency customers the insurance agency contracts

Francesca De Santis Skills

Itil It Service Management Vmware Windows Server Virtualization Active Directory Data Center Bmc Patrol Hp Ux Servers Hyper V Operating Systems Cluster

Francesca De Santis Education Details

Frequently Asked Questions about Francesca De Santis

What company does Francesca De Santis work for?

Francesca De Santis works for Dxc Technology

What is Francesca De Santis's role at the current company?

Francesca De Santis's current role is ITO & Cloud - Monitoring and Automation - DXC Technology.

What is Francesca De Santis's email address?

Francesca De Santis's email address is francesca.de-santis@hp.com

What schools did Francesca De Santis attend?

Francesca De Santis attended Università Degli Studi Di Bari, Europe Languages & Cultures, Itc Romanazzi.

What skills is Francesca De Santis known for?

Francesca De Santis has skills like Itil, It Service Management, Vmware, Windows Server, Virtualization, Active Directory, Data Center, Bmc Patrol, Hp Ux, Servers, Hyper V, Operating Systems.

Who are Francesca De Santis's colleagues?

Francesca De Santis's colleagues are Giroldi Raffaella, Harshitha K, Ariadna Gamez, Abigail Lasham, Praveen N, Shaun O'gorman, Carolina Carranza.

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