Francesca De Santis Email & Phone Number

Bari, Puglia, Italia

Technical expertise on the following platforms for ENI, Saipem, SNAM RETE GAS, LUXOTTICA, SKY customer:Tivoli, Patrol, Snmp, HPOMU, Operation Orchestration, SRA (ACF, UCMDB, ESL) ITIL process expert on IMAC (SSR – Standard Service Request Management), Change Management.Monthly update of several workforce tools: Workforce Plan, Account Plan Interlock, Resource Point, Volume Point, GHRMS-DCS SharePoint. Data monitoring reporting for manage SLA and KPI of any customers.• Able to work successfully and productively in a team environment or independently and deal with multi-tasks effectively.• Strong ability to perform well and be unfailingly diplomatic in a high pressure and complex environment.• Excellent problem-solving skills with the ability to envision and deliver innovative solutions.• Excellent communication and interpersonal skills with ability to listen effectively, respond appropriately, and maintain mutual comfort level while relating to a diverse workforce.• High energy level, ability to multitask, establish priorities, work independently.• Ability to establish credibility and be decisive.

Change requests implementation according to ITIL processes, accountable for server monitoring setup through the different faces of server lifecycle: creation, update and decommissioning; expert with the following tools set: Tivoli, Patrol, Snmp, HPOMU, HPSA, HPOO, ESL, SM9, HPPA, Sitescope, DDMI, ACF, ERM

Accountable for IMAC implementation delivered to the most relevant departements from the Italian Gov sector and to an italian petroleum company

Iscrizione presso l’Albo dei tirocinanti dei Dottori Commercialisti di Bari

Supporting an insurance agency SAI Assicurazioni – responsible for defining and agreeing with the agency customers the insurance agency contracts

Dottore Magistrale, Economia E Commercio

Activities and Societies: nuoto presso piscina Primus a Bitritto, conseguendo tutti i brevetti fino al 7Laureata c/o la Facoltà di.

Grade 5 Of Trinity College London, Inglese

certificato: “grade 5” and "grade 4" – Trinity College London

Ragioniere Perito Commerciale Programmatore, Corso Mercurio Presso Istituto Tecnico Commerciale

Diplomata c/o l’ITC “D. Romanazzi” di Bari conseguendo il titolo di “Ragioniere Perito Commerciale Programmatore”, con la votazione di 50/60