Anthony Viator Email & Phone Number

San Antonio, TX, US

Lackland Air Force Base, Texas, United States

In support of the Information Security Support Services (IS3) contract.

San Antonio, Texas, United States

• In support of the IAFNOS ContractMonitor sensor tools to proactively identify outages or potential problems
• Perform routine, scheduled hardware and software checks on Infrastructure and core services which will be documented in the Master Station Log (MSL)
• Investigate out-of-normal operational performance to determine need for escalation
• Perform regular trend analysis to identify out-of-normal performance warranting additional investigation
• Work with the Sensor Lead to… Show more
• Work with the Sensor Lead to communicate the status, risk, and impact of emerging problem areas to Incident and Problem Management processes

Camp Pendleton, California

• Organized and supervised all helpdesk operations for 400+ users with a 100% incident resolution rate
• Managed and tracked all helpdesk tasks and trouble calls to ensure appropriate and adequate response
• Tracked and maintained over 200 network assets worth $1.1 Million
• Streamlined many helpdesk related processes saving the company over 30 hours monthly of tedious work
• Trained, managed, and mentored 5 Marines in all helpdesk and related operations to ensure redundancy in the… Show more
• Trained, managed, and mentored 5 Marines in all helpdesk and related operations to ensure redundancy in the event of absence

Camp Pendleton, California

• Trained and managed 12 Marines in all maintenance and related operations to increase efficiency
• Facilitated internal inspections of over $9.85 million worth of communications equipment
• Acted as a senior adviser to upper level management for all matters of maintenance production
• Monitored the maintenance cycle of 1,000+ pieces of communications equipment
• Managed 2,000+ service requests
• Maintained accurate records of all maintenance activities, supply requests, and… Show more

Camp Pendelton, California

• Preformed the installation of new hardware into communications equipment
• Troubleshooting of hardware/software of various communications equipment
• Installed vehicle-mounted communications for operations
• Conducted 3000+ limited technical inspections communications equipment
• Utilized Oracle Database systems to update maintenance work orders and make supply requisitions.

Oceanside, California

Microsoft Software & Systems Academy | Cybersecurity AdministrationObtained the Microsoft Technology Associate (MTA 98-367) certification for Security Fundamentals as pre-requisite for the Microsoft Software and Systems Academy. MSSA is an advanced 19-week technical training course developed by Microsoft. The program leverages college accredited courses.