Anthony Valente, Aic Email & Phone Number

United States

Investigate accidents determine liability, negotiate settlements and mentor along newer adjusters

Greater Seattle Area

Working with the Claims department to develop and deliver training for both new hires and current employees. Collaborating with IT, HR and Claims for special projects and enhancements to our systems, processes and ILPs

Working with the Billing Departement to meet the training needs of 75 people working in different roles. Developing Curriculum, Job Aids, and Procedures to assist with their daily tasks, Devlivering training to new and exisitng employees, as well as serving as the training resource for comany wide initiatives. Epic Credentialed Trainer for the Professional Billing Application.

Developed curriculum for the implementation of the Exceed operating system in the Claims and Customer Service Departments. Conducted train-the-trainer sessions for the facilitators delivering the new material. Facilitated new hire training for employees in the Claims, Sales and Customer Service Departments Developed curriculum, user guides, and case studies as well and facilitated training sessions for the Halogen Performance Appraisal tool being implemented for all 800 insurance employees. Developed and delivered training for new contractors in Portland Oregon and Lansing Michigan. Helped initiate the first centralized training department for PEMCO Mutual Insurance Company. Worked as a Reserve Homeowners Adjuster, adjusted claims for 170 customers after the December 2006 storms. Won the PEMCO Excellence

Researched and developed potential offerings for the "Go To Market" initiative. Conducted market interviews both in person and via email to determine best possible sales offering when entering the technology market. Conducted internal interviews to determine what offerings were available immediately and what could be added with minimal investment. Completed "Go To Market" on time and helped PEMCO Corp Computer Services become market ready on schedule.

Supervised a unit of up to 10 Customer Service Representatives, who assisted customers with insurance claims, billing, service, and sales issues via phone, internet and walk-ins. Conducted phone monitoring, file reviews, and tracked phone statistics for all employees. Monitored phone calls monthly for accuracy of information and customer service skills. Interviewed and hired new employees as needed and assisted in training.* Storm Coordinator: Arranged extra help in event of wind and snow storms, as well as prepared reports for claims management Assumed the lead after the Nisqually earthquake, streamlining claims handling and denial letters.

Recruited as one of the original 6 members of the Customer Contact Group, a specialty team trained to service the customers in policy, sales, claims and billing issues. Lead the team with the number of calls and up-selling existing policies. First of the team to master all areas and sign into all queues. Prior to becoming a supervisor, assumed a lead role responsible for escalated calls from customers and coached new employees. Assisted in interviewing candidates for the second section of the Customer Contact Group.

Also February 1993 - September 1995Supervised a unit of 5-6 Casualty Adjusters. Reviewed claim files for coverage, liability, and settlement authority. Coached existing employees, conducted performance appraisals and salary reviews, and interviewed potential new employees. Completed investigations and negotiations for absent staff. Firs to implement verbal reporting in an effort to streamline claims handling

Supervised a unit of 5-6 Casualty Adjusters. Reviewed claim files for coverage, liability, and settlement authority. Coached existing employees, conducted performance appraisals and salary reviews, and interviewed potential new employees. Completed investigations and negotiations for absent staff. Firs to implement verbal reporting in an effort to streamline claims handling.

Also September 1995 - September 1996Casualty Adjuster: Conducted investigations for both coverage and liability. Evaluated claims for settlement of pain and suffering as well as lost wages. Interacted with insureds, claimants, medical providers and attorneys; used interpreters as needed. Maintained a pending of 60 claims.Property Adjuster. Adjusted claims ranging from minor thefts to large fire losses. Calculated actual cash value of personal property and wrote estimates for repairs of homes. Interacted with insureds and contractors. Reviewed and adjusted submitted estimates to control severity of claims.

Bachelor Of Science, General Studies/Science Teaching Certificate

Bachelor Of Science Degree, Education