● Managed ServiceNow queues that handled 1300+ users across two applications.● Helped facilitate the software development project for two applications that covered improvements, increased end user adoption rates, and overall customer satisfaction.● Gathered requirements, created several user stories, managed the product backlog, and owned client/stakeholder relations of two applications as they moved towards a new development cycle

• Balanced responsibilities across two teams within Shell: Shell Hydrogen and Renewable Energy• Under Hydrogen, coordinated efforts across multiple stakeholders in the San Francisco Bay Area and the United Kingdom to ensure that the IT implementation related to Hydrogen fuel gas stations developed correctly.• Under Renewable Energy, performed duties as a Jira, making sure projects, workflows, and permissions were properly administered and maintained.• Assisted clients with various ad-hoc activities such as file system migration, occasional Scrum Master duties, onboarding of new team members, and SharePoint site management, among other duties.

• Attended training classes that improved my SQL, UNIX, Excel, and Project Management skills

• Managed multiple Scrum ceremonies including daily scrum, sprint planning, sprint demo, and sprint retrospectives• Facilitated daily scrum meetings for 3 teams to ensure that meetings were time-boxed and kept to only mention tasks that were completed after the last meeting or will be completed before the next meeting• Tracked user story progress via a combination of JIRA and Confluence • Created team metrics like sprint velocity and release burndown through JIRA• Made sure all lines of communication were readily available so that team members were always aware of any changes that may impede their progress• Assisted my team’s Project Manager with various Software Delivery Life Cycle (SDLC) deliverables such as the Agile Release Vision Statement document and the Implementation Plan• Assisted our Systems Analyst in managing all our projects’ documents from planning to implementation on our SharePoint site• Actively participated in my portfolio’s Agile Community of Practice (CoP) that discussed topics and presentations for various Agile topics such as JIRA dashboard reporting and an introduction to the SAFe framework• Certified Scrum Master (CSM) candidate in 6/2019

• Created technical documents that detailed the table level requirements and data level mappings so that developers and testers can proceed with their development and testing, respectively• Helped run daily scrum meetings with the current Scrum Master to ensure that all of the current sprint’s user stories were reviewed and kept up to date• Worked with end users to ensure that all documentation of data attributes they are consuming from our team is properly maintained• Analyzed various data scenarios/caveats to make sure all expected (and unexpected) data situations are properly accounted for and documented• Worked with business analysts on clearing up any unexpected data scenarios after completing initial data analysis• Worked with the data modeler to ensure that the current data model for any given project is validated and consistent with all data points from our upstream source• Clarified any technical questions and business processes that the development and testing team would raise so that they would be able to continue their respective roles• Reviewed with the Team Lead and Project Manager to ensure that all documentation is up to date and follows the Fannie Mae-wide standard

Managed list of active securities of various companies we've invested in.Cleaned up entries of securities in PEView.Scrubbed master list of various companies in order to better support our back-end developers.Assisted in the curation of data to supply to a machine learning project.Provided analysis and insight on large data sets used to support a structured taxonomy.

Researching information on various tax topics to write about for our blog on the website.Learning about the connections between taxes and their effects on growth in the economy via growth models.

Researching ways to improve Moody's products that would better assist our clients and their needs.

* Managed files and incoming orders for traders expecting to either buy or sell municipal bonds* Learned an introduction in how municipal bonds are traded and to whom such bonds are traded

Created graphics to enhance user face interaction on the engineers' main siteEased the engineers' workload by creating and inputting data into Microsoft Excel for distribution