Manage the assembly process for the company. Perform tests, troubleshooting, and repairs of the final product in consultation with engineering team.• Developed streamlined assembly procedures to improve efficiency and to limit assembly errors. Developed and enhanced Standard Operating Procedures (SOPs) to improve clarity and to reduce errors during the shipping process. As a result, productivity increased 20%. • Trained team members on how to employ SOPs to ensure products are assembled and shipped on-time with minimal waste.• Performed periodic inventory audits to ensure there is sufficient supply to meet the demand of upcoming orders.• Oversee the packaging and transfer of goods, insuring the all packages have the proper labels and paperwork, ensuring customer satisfaction and on-time delivery• Manage changes to product inventory using the IFS Inventory tool. Experience in the Logistical Support life cycle including final cleaning and shipping. • Implemented solutions that addresses issues prior to it impacting the customer. Supported corporate lean initiatives and lead Kaizen-based process development programs for the company which has led to increased customer satisfaction rate.

Developed and improved quality control procedures with an interest the overall safety of the employees as well as improving the company’s bottom line.• Wrote improved safety measures for storing hazardous materials.• Supported management’s initiatives on product enhancements. • Provided support to other departments such as shipping and receiving and machine shop areas. • Participated in summary meetings concerning customer service and the overall bottom line.

Manage a team to oversee the shipping and receiving of yard materials for the company.• Conducted team training sessions on receiving and storage procedures.• Streamlined shipping procedures to maximize time management on deliveries and the overall customer satisfaction. • Oversaw the day-to-day operation of the warehouse• Certified by company standards concerning forklift and general warehouse operations

Responsible for analyzing and troubleshooting application, hardware and configuration issues for the company. • Developed training programs to teach users on the functionality of the software.• Increased customer satisfaction by reducing the time to address and resolve open problem tickets by 10% over a six -month period.• Analyzed trouble tickets to determine opportunities for additional training and/or possible recommendations for software enhancements.• Managed and developed a team of four to evaluate and troubleshoot software problems.

Provided end-user and networking support company-wide. Installed and maintained network servers and workstations.• Provided troubleshooting support to clients with special needs in the US and Canada.• Established and maintained a good working relationship with client. Customer satisfaction rating was over 95%.• Determined client needs and recommended software, PC purchases, financing and pricing options.• Network and establish a client base for computer consulting services.• Installed firewall and spyware applications and configured to protect home and business users.

• Experience with troubleshooting and resolving hardware and software problems as first line support on a help desk as well as direct contact.• Monitored and maintained various system consoles to include but not limited to MVS, VAX, UNISYS, OMEGAMON, and WINSTAR.• Operated stand-alone and attached equipment to complete each processing task.

• Provided technical advice on preventive maintenance.• Establish rapport and trust with clients by adjusting communications style and levels.• Performed associated back-ups and error recovery/retrievals. • Configured and installed peripherals at user’s request.• Demonstrated patience and utilized listening and communication skills to resolve problems for new end-users.