Anthony Whitmore Email & Phone Number

Frederick, MD, US

Frederick, Maryland, United States

• Manage the assembly process for the company. Perform tests, troubleshooting, and repairs of the final product in consultation with engineering team.
• Developed streamlined assembly procedures to improve efficiency and to limit assembly errors. Developed and enhanced Standard Operating Procedures (SOPs) to improve clarity and to reduce errors during the shipping.
• Trained team members on how to employ SOPs to ensure products are assembled and shipped on-time with minimal waste.
• Performed periodic inventory audits to ensure there is sufficient supply to meet the demand of upcoming orders.
• Oversee the packaging and transfer of goods, insuring the all packages have the proper labels and paperwork, ensuring customer satisfaction and on-time delivery
• Manage changes to product inventory using the IFS Inventory tool. Experience in the Logistical Support life cycle including final cleaning and shipping.

Frederick, MD

• Developed and improved quality control procedures with an interest the overall safety of the employees as well as improving the company’s bottom line.
• Wrote improved safety measures for storing hazardous materials.
• Supported management’s initiatives on product enhancements.
• Provided support to other departments such as shipping and receiving and machine shop areas.
• Participated in summary meetings concerning customer service and the overall bottom line.

Brunswick, MD

• Manage a team to oversee the shipping and receiving of yard materials for the company.
• Conducted team training sessions on receiving and storage procedures.
• Streamlined shipping procedures to maximize time management on deliveries and the overall customer satisfaction.
• Oversaw the day-to-day operation of the warehouse
• Certified by company standards concerning forklift and general warehouse operations

Frederick, Maryland, United States

• Responsible for analyzing and troubleshooting application, hardware and configuration issues for the company.
• Developed training programs to teach users on the functionality of the software.
• Increased customer satisfaction by reducing the time to address and resolve open problem tickets by 10% over a six -month period.
• Analyzed trouble tickets to determine opportunities for additional training and/or possible recommendations for software enhancements.
• Managed and developed a team of four to evaluate and troubleshoot software problems.

Frederick, MD

• Provided end-user and networking support company-wide. Installed and maintained network servers and workstations.
• Provided troubleshooting support to clients with special needs in the US and Canada.
• Established and maintained a good working relationship with client. Customer satisfaction rating was over 95%.
• Determined client needs and recommended software, PC purchases, financing and pricing options.
• Network and establish a client base for computer consulting services.
• Installed firewall and spyware applications and configured to protect home and business users.

Rockville, MD

• Experience with troubleshooting and resolving hardware and software problems as first line support on a help desk as well as direct contact.
• Monitored and maintained various system consoles to include but not limited to MVS, VAX, UNISYS, OMEGAMON, and WINSTAR.
• Operated stand-alone and attached equipment to complete each processing task.

Gaithersburg, MD

• Provided technical advice on preventive maintenance.
• Establish rapport and trust with clients by adjusting communications style and levels.
• Performed associated back-ups and error recovery/retrievals.
• Configured and installed peripherals at user’s request.
• Demonstrated patience and utilized listening and communication skills to resolve problems for new end-users.

Computer Specialist Technician I, Information Technology, 4.0

Computer Hardware Repair and Installation , Software Installation and Integrating, Peripheral Installation

Bachelor'S, Business Administration

Activities and Societies: Basketball, Baseball