Anthony Wicoff Email & Phone Number

Woodbridge, New Jersey, United States

Oldsmar, Florida, United States

-Oversaw the daily end to end processing of local television audience data and ensure all client deliverables are released within their SLA deadline-Performed daily quality checks in order to identify, investigate and resolve any logic or trend breaks in the viewing data -Proven track record of collaborating with cross-functional teams to reduce data reprocessing turnaround time by 30%-Coordinated Severity 1 Incident calls with upper management to determine potential quality escapes and impacted client SLAs while engaging in root cause analyses-Effectively handled and resolved issues while minimizing any negative impacts to clients-Delivered a $2 million revenue recovery by correcting and reissuing client data after identifying the root cause of an unexpected drop in NFL game viewership, which doubled ratings and audience estimates. -Fulfilled client requests and inquiries using Salesforce-Researched and completed Ernst & Young audit requests through Jira and video conference calls-Collaborated with leadership and application development teams to find and implement improvements on any gaps in our daily processes

Oldsmar, Florida, United States

-Provided Level 1 technical support via phone and email to troubleshoot various technical and proprietary application issues experienced by Field associates-Created and documented problem tickets for Field Associates using ServiceNow, overseeing ticket closure and ensuring the Field associate's issue(s) were properly resolved-Provided exceptional customer service to Nielsen panel homes, addressing any questions and concerns in order to build a solid relationship between Nielsen and its panelists-Juggled multiple email support inboxes while answering 40-50 phone calls per day-Maintained extensive knowledge of Nielsen’s panel recruitment procedures in order to fulfill inquiries from Field management-Boosted team productivity and morale by implementing a new training program based on collected feedback, which streamlined job skillsets across the team and allowed Help Desk Agents to cross-train and gain hands-on experience

Oldsmar, Florida, United States

-Placed outbound phone calls and successfully persuaded respondents to complete and mail back their Nielsen TV Diaries for Sweeps Week-Successfully completed other Nielsen studies with respondents including Sports Quest, Home Tech, Nielsen Net Ratings, In Panel Validation, Hollywood Tracker and more-Consistently exceeded expectations in quality assurance, survey acceptance and Diary in-tab rate metrics

High School Diploma

Associate Of Arts - Aa