Anthony Yu Email & Phone Number

United States

South San Francisco, California, US

San Francisco, California, US

• Supporting users with windows and linux by re-imaging machines for them and ensuring that it is for 1:1 personal use or a shared device that will be used my multiple users.
• Supporting users with windows, linux, and macOS by troubleshooting issues relating to network, hardware, and software.
• Supporting desktops/windows users with access issues to their device, No machining into their devices through remote connect, assisting them with active directory to add users as an admin for the machine.
• Supporting users with Mac by ensuring they’re able to connect to cruise.corp wifi or to the ethernet wifi.
• Troubleshooting users with Mac laptop issues such as network, access issues to their device, setting up Touch ID, ensuring their privacy and settings for the laptop is correct.
• Re-imaging mac laptops ensuring that they are enrolled and encrypted properly by using JAMF to check on the status.

San Francisco, California, US

• Supporting over 10 users daily using snipeit and servicenow, resulting in resolving their issue within 24 hours
• Managed over 15 users daily using Okta admin, resulting in excellent customer service and users having access towards certain applications, password reset, MFA reset, and etc.
• Assisted over 30 customers daily using jamf, resulting in being able to re-enroll their mac devices back into the jamf server within 24 hours
• Assisted over 20 users daily using workspace one, resulting in being able to re-enroll the users windows machine back into the workspace one server within 24 hours
• Supporting over 20 users daily using zoom and slack, resulting in communicating efficiently with the users who are having issues that needs to be resolved
• Supported over 10 users daily at the concierge desk, resulting in resolving users issues when they are at the office

Boston, Massachusetts, US

Year Up is a 6 month program that offers young adults with the resources that they need in order to be ready for the tech field. There are currently 29 campuses across the U.S. and the program has helped 34,000+ young adults who never had the privilege to step into a career field that they were passionate about for their long-term career goal. The Year Up.

Boston, Massachusetts, US

Seattle, WA, US

• Managed customer service for 100+ customers daily by assisting the cashier, retrieving carts from customers, loaded customer items into their car when needed, and packed boxes to load onto the cart or flatbed.
• Provided 4+ cashiers daily to keep the lines moving smoothly by running for register supplies and items requested by cashiers and customers, and having bar codes ready for cashiers.
• Provided support for set up and closing duties for departments, such as returning products, collected paperwork, stocked registers, and maintained cleanliness of the area.

El Segundo, CA, US

• Provided 100+ passengers daily by entering and retrieving information from computerized system of boarding passes.
• Ensured each baggage are inspected with policies and procedures in compliance by TSA.
• Managed the check-in process, and confirmed that customers have proper documentation for travel.
• Assisted passengers with misdirected or lost baggage claims.

San Francisco, CA, US

• Provided 10+ customers daily by completing tasks and delivering on time in a fast-paced environment.
• Maintained 20+ pre-scheduled orders from customers daily through the system, and scheduled delivery on time.
• Ensured customer satisfaction with positive attitude and remained professional at all times when interacting with clients and restaurant partners.

Mooresville, NC, US

• Maintained building prominent relationships with customers and professionalism at all times.
• Acknowledged customer preference to guarantee their ideal shopping experience in overall outcome, using competence skills and knowledge to help customers, and loading products for customers.
• Stocked and organized belonging items in the correct aisle, and ensured merchandise is handled accurately and ready for customer to pick-up.