• Welcoming and onboarding new hires to Morningstar by providing a first interaction with IT, in person, or on zoom. • Managing ticket queues and ensuring completion of tickets, and tasks either in Service now, or Jira• Assisted with 3 return to office and Modernization projects for Morningstar Canadas Toronto Office• Providing first and second level IT support for all Morningstar colleagues across North America• Inventory management of new, and old hardware. • Conducting monthly audits and reconciliation of hardware stock and ensure supply of consumable stock.• Collaboration with networking and configuration teams to provide testing, and ensuring the user experience remains consistent across all offices.• Provide walk up support, Call support, and remote zoom sessions.• Conducted daily office and meeting room checks. To ensure functionality of equipment in meeting rooms, and on the floor• Provide escalation point for small to large incidents within home office.• Supported the New York office remotely and in person.• Provided support, and consulting for internal AV events, for colleagues and guests.• Shared knowledge openly and willingly with colleagues and promoted high team moral.• Deploying company assets using Microsoft Intune, and JAMF Connect• Supporting all 3 locations with 1000+ Colleagues• Trained colleagues on Morningstar standards and IT practices• Determined and resolved PC and related hardware/software problems.• Supporting managed company iPhones using Microsoft Intune• Deploying and rebuilding company laptops using Microsoft Intune • Collaborating with various teams in multiple departments such as HR, Facilities, IT to provide a warm and consistent experience for colleagues in the Toronto Offices• Supporting credit colleagues with virtual desktop technologies such as AWS Workspaces, and VMware Horizons • Member of the Morningstar Toronto Fun Committee• Lotto Max Team Captain

• Remedy ticketing software to manage and monitor user incidents• Managing user accounts inside Windows Active Directory - Windows Server 2012 R2• Troubleshooting shared network printers• Manage and distribute RSA Token's to Clients• Logmein Rescue Software• Troubleshooting Office 2016 Including Outlook• Logging user tickets within BMC Footprints• Managing Citrix console• Managing small teams consisting of 5 or more, and delegation of tasks

• Created and updated Knowledge Base Articles for clients and end users• Providing technical support over the phone, Email, web, remote desktop and in person as required• Providing 24/7 on call rotational technical support for clients• Troubleshooting LANs for onsite communication• Troubleshooted and solved issues related to network and computing devices including assisting• Migrated current installations to newer hardware platforms• Following up with customers about their tickets and provided updates• Assisted with testing and deployment of computing and automation software• Editing and maintaining customers transactional databases using MySQL• First point of contact for clients delivering fast and efficient service, assisting clients with their workstations, printers and TMS automation software

• Stocked and organized merchandise• Maintained a clean, and safe work space according to Costco Policy• Provided customer service for members, as outlined by Costco standards• Merchandised end, and back caps per Costco Standards• Provided customer service for Costco Members regarding questions, or general help throughout the warehouse• Participated in weekly safety meetings, and splinter cell meetings regarding safety standards, and improve overall working conditions• Maintained product quality, by culling and using FIFO to sort fresh products• Stocked replenishment

• Assisted with daily duties for instance but not limited to managing mailing list• Cold calling, and attempting to provide new business for the company, and financial advisers• Responsible for creating and managing lists for cold calling, inside excel and converting them to .csv files