Antionette M. Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

United States

• Full cycle recruitment• Client facing interacting with Hiring Managers throughout the recruitment process • Identify qualified, interested and available candidates based on client criteria via internal and external resources • Must poses excellent communication and consultation skills • Conduct Phone Interviews to affirm qualifications • Partner with the client/hiring manager to review candidate qualifications and facilitate the consideration process • Facilitate outreach to candidates to ensure they have questions answered and understand how complete required actions to continue in the interview process • This includes identifying candidate needs, clarifying information and educating about our client and career opportunities • Building and maintaining relationships with candidates throughout the recruitment process by effectively providing responsive and proactive customer service via e-mail, and telephone • Documenting, tracking, and maintaining records and the status of candidates in the applicant tracking system • Performing various administrative duties that support the recruiting function • Navigating multiple systems, programs, and screens at the same time

Remote

• Full cycle recruitment• Client facing interacting with Hiring Managers throughout the recruitment process • Identify qualified, interested and available candidates based on client criteria via internal and external resources • Must poses excellent communication and consultation skills • Conduct Phone Interviews to affirm qualifications • Partner with the client/hiring manager to review candidate qualifications and facilitate the consideration process • Facilitate outreach to candidates to ensure they have questions answered and understand how complete required actions to continue in the interview process • This includes identifying candidate needs, clarifying information and educating about our client and career opportunities • Building and maintaining relationships with candidates throughout the recruitment process by effectively providing responsive and proactive customer service via e-mail, and telephone • Documenting, tracking, and maintaining records and the status of candidates in the applicant tracking system • Performing various administrative duties that support the recruiting function • Navigating multiple systems, programs, and screens at the same time

Austin, Texas, United States

Manage a high volume of claim files from beginning to end (full file handling). 62 avg. claims per week. Multi- exposure claims throughout all 50 states. Resolve and document auto claims as quickly and accurately as possible. Interview all involved parties to determine coverage and liability decisions. Simple and complex liability handling. Validate damages are consistent with report. Independently make decisions regarding investigation and determining fraud indicators. Keep track of diary management repairs and payments. Follow all state compliance and regulations. Open and identify all subrogation opportunities. Meet and follow state specific guidelines. Maintained average close rate of 67%, an average direct in dial calls 87%, 24-48 hour voicemail return metric and inventory of 110 or below.First Notice of Loss Rep: 2015-2016Set up new claims via inbound calls while conveying proper follow up expectations and provide immediate assistance. Created an easy, caring, and confident claims experience while delivering tough messages and on occasions diffusing highly emotional and/or stressful situations for customers. Provided customer service by gathering information on existing claims and directing customers to the appropriate party

United States

Support employee lifecycle processes including onboarding, job changes, compensation actions, relocation, position management, offboarding, and more. Initiate and monitor a wide variety of transaction workflows currently with Workday and HRIS. Coordinate interviewer and candidate availability, initiate calendar invites for the interviewers, and sends confirmation emails with details to the candidates. Update and maintain Application Tracking System.

Coordinated with financial institutions for the status of student loan applications and reviewed student financial aid files as well as aided student retention• Highly skilled in counseling existing and prospective students in financial aid programs• Hands-on experience with Return to Title IV calculations• Initiated proactive outreach efforts including outbound calls and emails to existing learners to address updates or changes or actions needed that the learner may not be aware of • Maintained average handle time, average hold time and schedule adherence monthly while simultaneously assisting with irate and escalated supervisor calls, chats and tickets