Antonella Dell'Oca
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Antonella Dell'Oca Email & Phone Number

Fraud Analyst at Klarna
Location: Stockholm, Stockholm County, Sweden 7 work roles 7 schools
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Current company
Role
Fraud Analyst
Location
Stockholm, Stockholm County, Sweden
Company size

Who is Antonella Dell'Oca? Overview

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Quick answer

Antonella Dell'Oca is listed as Fraud Analyst at Klarna, a with 4711 employees, based in Stockholm, Stockholm County, Sweden. AeroLeads shows a matched LinkedIn profile for Antonella Dell'Oca.

Antonella Dell'Oca previously worked as Fraud Analysis at Klarna and Root Cause Analysis | Fraud Prevention at Klarna. Antonella Dell'Oca holds Software Engineering, Computer Software Engineering from Iu International University Of Applied Sciences.

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Email format at Klarna

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Klarna

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Profile bio

About Antonella Dell'Oca

Passionate about solving complex problems through data and code! I’m a Fraud Prevention Specialist at Klarna, where I use my skills in SQL, data analysis, and process improvement to catch fraud. Currently, I’m also pursuing a Software Engineering degree, diving deeper into Java and SQL to enhance my technical expertise. I thrive in dynamic environments and love turning raw data into actionable insights.

Current workplace

Antonella Dell'Oca's current company

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Klarna
Klarna
Fraud Analyst
Stockholm County, Sweden
Website
Employees
4711
AeroLeads page
7 roles

Antonella Dell'Oca work experience

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Fraud Analyst

Stockholm County, Sweden

Fraud Analysis

Stockholm County, Sweden

Root Cause Analysis | Fraud Prevention

Stockholm, Stockholm County, Sweden

SQL queries on a daily workflow.Data analysis on consumer data to find new insights for fraud policy improvement. Monitoring of large scale fraud trends.Identifying, preventing and monitoring high risk transactions in relation to fraud. Monitoring trends and highlighting suspicious orders. Root cause analysis of unpaid orders. Processing large sets of information and detecting anomalies.

Payments Specialist

Stockholm, Stockholm County, Sweden

Repayments and transaction allocation and internal stakeholders assistance. Bookkeeping accounts.Usage of Jira, Freshdesk, Banking and PSP systems.Improvement of card transaction issues for customer experience. Automation and process improvement.

Data Protection Specialist

Stockholm, Stockholm County, Sweden

Customer data protection guidelines knowledge. Handling of documentation related to Data rights.Reduction of time handling and customer waiting times thanks to the projects I worked on. Process checks, leading team meetings, handling, teamwork and improvement. Documentation of upcoming projects.Credit assessment and risk handling through interactive data dashboard.Customer service interaction to provide knowledge related the companies data policies.

Flight Attendant

Doha, Qatar

English language practice in a multicultural environment (163 nationalities).Customer service, following standards for service excellence, and customer satisfaction. Conflict management, use of de‐escalation and service recovery techniques.Adaptability to different work environments and work teams, as each flight is a different set of crew and different responsibility area.

Jan 2019 - Dec 2020

Customer Service Representative

Bogotá, Distrito Capital, Colombia

Customer technical support via chat / telephone.Management of CRM, detailed record of the interactions with each client.

Feb 2016 - May 2016
Team & coworkers

Colleagues at Klarna

Other employees you can reach at klarna.com. View company contacts for 4711 employees →

7 education records

Antonella Dell'Oca education

Google Data Analytics Certificate, Data Processing, Data Analytics

- Understand how to clean and organize data for analysis, and complete analysis and calculations using spreadsheets, SQL and R.

Data Science, Data Science

Intense course dedicated to Python learning. Algorithms, deeper into libraries usage.

Data Analytics

SQL oriented bootcamp where we learnt the SQL syntaxes, how to perform successful queries. We went through Power BI on how to make proper.

Induction And Service Excellence Program, Customer Service Management

Qatar Airways

Learnt how to handle special handling customers. And how to provide an excellent service and service recovery to de-escalate a situation.

Cabin Crew Certification

Corporación Educativa Indoamericana

Activities and Societies: First aid training. Aviation Safety Training. CRM training. Customer handling.

High School Degree In Administration

Institute Calasancio Divina Pastora
FAQ

Frequently asked questions about Antonella Dell'Oca

Quick answers generated from the profile data available on this page.

What company does Antonella Dell'Oca work for?

Antonella Dell'Oca works for Klarna.

What is Antonella Dell'Oca's role at Klarna?

Antonella Dell'Oca is listed as Fraud Analyst at Klarna.

Where is Antonella Dell'Oca based?

Antonella Dell'Oca is based in Stockholm, Stockholm County, Sweden while working with Klarna.

What companies has Antonella Dell'Oca worked for?

Antonella Dell'Oca has worked for Klarna, Qatar Airways, and Teleperformance.

Who are Antonella Dell'Oca's colleagues at Klarna?

Antonella Dell'Oca's colleagues at Klarna include George Place, Thiyaga Vinothan, Annemie Huysamen, Daniel Caballero, and Amélie Tran.

How can I contact Antonella Dell'Oca?

You can use AeroLeads to view verified contact signals for Antonella Dell'Oca at Klarna, including work email, phone, and LinkedIn data when available.

What schools did Antonella Dell'Oca attend?

Antonella Dell'Oca holds Software Engineering, Computer Software Engineering from Iu International University Of Applied Sciences.

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