* Order entry-faxed, phoned or edi orders * Check pricing and availability/tracking information * Give product information (description, dimensions, u/m, pricing) * Set up returns/do paperwork for credits * Set up new accounts * EDI * Switchboard * Help with billing (putting invoices & paperwork together) * Guide customers on website * Provide order status * Interact with different departments to get customer information needed * Charge customer’s credit cards * Send dealer applications * Send out flyers, catalogs, price lists * Filing * High call volume Sort mail * Worked with Word, Excel and Outlook